1Z0-1064-20問題集、Oracle実際の試験問題

質問 1

Select three correct limits and restrictions when importing data from a file.

A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

B. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

C. Both create and update operations are available for imported records.

D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

E. By default, the import starts immediately after it is activated.

正解: B,C,E

質問 2

Which two are required to publish a completed Digital Customer Service (DCS) application?

A. nothing (DCS applications are always available to all users.)

B. system administrator approval

C. moving the application to Staging and subsequently to Production status

D. a single "publish" action to complete the task

正解: A,C

質問 3

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can modify the workflow to update field values within the SR object.

B. You can define the workflow to run when certain fields of the SR object are changed.

C. You can send an e-mail notification to specified recipients.

D. You must make the changes using the Page Composer tool.

E. You can generate tasks for the SR object from the workflow.

F. You will be required to code any new workflow actions in Groovy.

正解: A,B,C,E

質問 4

Which two steps are needed to create a new business object in Digital Customer Service?

A. Assign the new business object to a page.

B. Assign the new business object to a new component.

C. Assign object access roles to an administrative user.

D. Map a Visual Builder Cloud Service business object to the object API.

正解: C,D

質問 5

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Categories facilitate the assignment of an agent to the service request.

B. Filter the selection of the product related to the service request, when filtering by a particular category.

C. The hierarchical structure of the categories helps to improve the service request classification.

D. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

E. Categories determine the steps an agent must follow to close the service request.

正解: A,C,D

質問 6

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Contacts

B. Notes

C. Service requests

D. Sales opportunities

E. Social network

正解: C,D,E

質問 7

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

B. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

C. You have to edit the e-mail template and add HTML code to customize the standard text section.

D. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

正解: A

質問 8

Which three types of data are included in the interaction associated with a normal call flow?

A. Channel

B. Contact name

C. Start time of the call

D. Service Request create date

E. Agent name

正解: B,D,E

Oracle B2B Service 2020 Implementation Essentials - 1Z0-1064-20 模擬練習