3314問題集、Avaya実際の試験問題

質問 1

In Proactive Outreach Manager (POM), which two statements about skill-based pacing are true? (Choose two.)

A. You can use the monitored parameters to generate more inbound calls via Avaya Aura(R) Contact Center or CM Elite.

B. If you disable the skill for pacing, while the skill-based campaign is running, the changes take effect immediately on the running campaign.

C. You can monitor based on call volumes within skills in either the Avaya Aura(R) Contact Center or Call Center Elite.

D. You can monitor inbound traffic based on the skill defined on a Call Center Elite system and adjust the rate of attempts using the given thresholds.

正解: A,D

質問 2

Which EPM web page is used to specify the report data to be collected from an MPP and for how long the data will be stored?

A. Report Data Configuration

B. Report DB Settings

C. MPP Servers

D. EPM Servers

正解: C

質問 3

In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)

A. Re-queue Reason

B. Exit Reason

C. Failure Reason

D. Abandon Reason

正解: A,B

質問 4

Which Media Processing Platform (MPP) component works in conjunction with the Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state?

A. Session Manager

B. Web Service

C. CCXML Browser

D. System Manager

正解: D

質問 5

Which component of the MPP is a VoiceXML interpreter that communicates with the application servers to interpret the VoiceXML documents of a speech application?

A. Web Services

B. CCXML Browser

C. System Manager

D. Speech Proxy

E. Avaya Voice Browser

正解: E

質問 6

You ate installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP), in a multiple Experience Portal Manager (EPM) configuration.
On which server must the POM EPMS (POM EPM) plug-in be installed?

A. An auxiliary EPM server

B. A Media Processing Platform (MPP) server

C. The primary EPM server

D. The remote application server

正解: C

質問 7

Which statement about Proactive Outreach Manager (POM) is true?

A. The POM call back feature supports progressive dialing mode.

B. POM provides Common Agent Desktop integration with Call Center Elite.

C. POM feeds outbound activities into Context Store as touchpoint information for the Customer Journey.

D. Contact Recorder uses the same Dialer license for the integration with POM.

正解: C

Avaya Aura® Experience Portal with POM Implementation and Maintenance - 3314 模擬練習