6201-1問題集、Avaya実際の試験問題

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201-1 模擬練習

質問 1

Which application or menu can be used for creating an ACD on CMS?

A. cms svc

B. cms adm

C. CMS-Supervisor

D. CMS-Terminal

正解: C

質問 2

CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A. Write permission to the System Setup feature and write permission to UNIX.

B. Log in as root and execute the password command for that user.

C. Perform a manual login from CMS Supervisor and execute the passwd command for that user.

D. Log in as a CMS administrative user and execute the paaswd command for that user.

正解: B

質問 3

Far data to be available universally, the "measured Field in CM must be administered to which setting?

A. Measured: internal

B. Measured: external

C. Measured: survivable

D. Measured: both

正解: D

質問 4

What is the purpose of class of service (COS) administration of Contact Centre?

A. COS defines which features an agent may access.

B. COS is used to restrict calls between incoming and outgoing trunk groups.

C. COS restricts the calls a user can make and receive.

D. COS ensures that the most skilled agent receives calls first.

正解: A

質問 5

Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A. Percent in Service Level

B. Avaya Business Advocate

C. ASA-Average Speed of Answer

D. EWT- Expected Wait Time

正解: B

質問 6

Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A. 192.168.2.3 192.168.2.2

B. 135.9.86.54 192.168.2.2

C. 135.9.86.54 135.9.56.56

D. 135.9.86.54 135.9.86.58

正解: B