74970X問題集、Avaya実際の試験問題

質問 1

A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

A. By default all the errors are highlighted in Kibana.

B. Add a custom filter type error, and then add this filter in selection criteria.

C. Under Filters, choose the level, and then select Add Filter Error.

D. Set the login level to FINE to see error messages.

正解: B

質問 2

A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

A. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log

B. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log

C. /var/log/Avaya/dcm/pu/CSCService/CSCService.log

D. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log

正解: B

質問 3

For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

A. Ingress VDN

B. Self Service VDN

C. Routing VDN

D. Transfer VDN

正解: C

質問 4

After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

B. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log

C. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log

D. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log

正解: C

質問 5

A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?

A. The EDM database Is not reachable.

B. Multimedia Cache database not reachable.

C. The ORC Rest service Is not working.

D. The LDAP database Is not reachable.

正解: B

質問 6

Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A. Contextld

B. Caller ID

C. WorkRequestID

D. DNIS Number

正解: A

質問 7

While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A. CustomerControllerService

B. WAlMRestService

C. ORCRestService

D. AgentControllerService

正解: C

Avaya Oceana® Solution Support - 74970X 模擬練習