B2C-Solution-Architect問題集、Salesforce実際の試験問題

質問 1

An organization operating more than 20 beauty, personal care, and health brands wants to move from its on- premise CRM system to Service Cloud and Marketing Cloud. Because a customer's privacy and marketing preferences can vary based on the brand, the organization needs to track those preferences to run consent- based marketing campaigns.
Which consideration should a Solution Architect keep in mind with respect to consent preferences in Marketing Cloud with the consent data model?

A. Global consent governs all-or-nothing consent settings that should be managed on the Contact object to follow cross-cloud data strategy best practice using the contact ID as the primary key in Marketing Cloud.

B. A separate contact is required for each brand where consent is independently managed; the total count of contacts in Marketing Cloud can be larger than the number of individual customers.

C. When a subscriber unsubscribes without following the unsubscribe link provided in the message, the unsubscribe request is sent to Marketing Cloud directly and synchronized to the Salesforce Consent Data Model through Marketing Cloud Connect.

D. When multiple brands are operated in a single org, the native relationship between Business, Brand, and Contact object helps distinguish privacy and consent preferences that vary between different brands.

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 2

An organization wants to avoid sending post-purchase review emails until a customer has had a chance to receive and try out their order. The typical shipping duration is around 3 days, but the organization is unsure about how long it takes a customer to try the product once it has been delivered.
What should the company do to leverage its Salesforce product suite and optimize the open rates for its post- purchase emails?

A. Use Salesforce Order Management to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Engagement Split with 1-, 2-, and 3-day Wait activity based on open rate to optimize the additional delay for product testing.

B. Use Salesforce Order Management to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Einstein Engagement Split based on open rate to optimize the additional delay for product testing.

C. Use B2C Commerce to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Einstein Engagement Split based on open rate to optimize the additional delay for product testing.

D. Use B2C Commerce to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Engagement Split with 1-
, 2-, and 3-day Wait activity
based on open rate to optimize the additional delay for product testing.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 3

A company wants to use the Salesforce Platform for their needs. They need a marketing solution, an online ordering platform, and a b solution for service agents, The goal of the company is to provide end-to-end support for their customers.
What is an example of a deliverable that the Solution Architect should provide to make sure the company understands the solution that is needed?

A. Final design document for storefront pages and service agent experience

B. Technical Design Specification showing the data mapping/model and systems integration

C. Organization chart of the company completed by the Solution Architect

D. Email templates and copy for suggested marketing emails

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 4

A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?

A. Implement Aloha template for students to access email with Salesforce Authenticator app.

B. Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.

C. Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.

D. Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 5

A company uses B2C Commerce, Experience Cloud, and Marketing Cloud. Now the company wants to enable Social Login with Facebook, Google, and Twitter to increase their conversion rates. Currently, Customer Identity is in use and two types of accounts are available: Individual accounts and household accounts.
Which consideration should a Solution Architect keep in mind when configuring seamless cross-cloud identity?

A. Full access (full) scope will request access to all accessible data that the third-party provides.

B. To create the external authenticated profile in Commerce Cloud, Service Cloud will need to invoke a remote OAuth2 authentication request to Commerce Cloud.

C. Commerce Cloud will be the system of record for customer shopping data, including individual profile and authentication credentials.

D. The Commerce Cloud to Service Cloud connector supports both person account and contact accounts out-of-the-box.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 6

Universal Containers currently has B2C Commerce and Marketing cloud for their commerce and marketing needs. They are concerned with the amount of abandoned carts they currently have with many of their customers and have requested to implement an abandoned cart solution.
What should a Solution Architect do first to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud?

A. Enable Collect Tracking within Marketing Cloud Email Studio

B. Enable Collect Tracking within Marketing Cloud Personalization Builder

C. Create Cart Abandonment Emails within Marketing Cloud Email Studio

D. Install Customer Tracking within Commerce Cloud Cartridge

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 7

A company has Person Account set up on their Sales Cloud and they now want to map subscriber data in Marketing Cloud. What should a Solution Architect recommend?

A. Sync Contact object.

B. Sync Individual object.

C. Sync Subscriber object.

D. A Sync Person Account object.

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 8

A US-based pet superstore wants to build a stronger relationship with their customers by offering an ominichannel, seamless experience at each customer interaction. Currently, they have over 1,500 stores, and numerous pet websites, services, and applications that are siloed, which is a major functional pain point.
Recently, they purchased Service Cloud and B2C Commerce and want to integrate their systems as part of their digital transformation.
Which design and approach should a Solution Architect recommend for a robust and scalable multi-cloud integration?

A. Build multiple point-to-point application integrations connecting the multi-cloud and on-premises applications using SOA (Service-Oriented Architecture) and SOAP web services.

B. Implement an integration solution using an outbound messaging design pattern and Salesforce Connect as the integration approach, to connect the multiple clouds and on-premises applications.

C. Implement a custom integration solution using lightweight middleware tools like Jitterbit or Talend.

D. Build an application network by adopting an API-led connectivity approach that packages underlying connectivity and orchestration services as easily discoverable and reusable API building blocks.

正解: D

解説: (PassTest メンバーにのみ表示されます)

Salesforce Certified B2C Solution Architect - B2C-Solution-Architect 模擬練習