C-KPIP問題集、The KPI Institute実際の試験問題

質問 1

How often should KPIs be modified?

A. Once a quarter

B. Once a year

C. As often as required by strategy / operational changes

D. Once a month

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 2

The relevant sources to be analyzed in order to set targets are:

A. External benchmarking

B. Market analysis

C. All the answers

D. Historical data

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 3

Which of the following statements are secondary research sources as part of the KPI selection process?

A. Competitors' annual reports

B. None of the answers

C. Supplier focus groups

D. Front-line employees' input

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 4

Which of the following KPIs measures customer advocacy?

A. Cross-sell (%)

B. Complaints (#)

C. All the answers

D. Net Promoter Score (NPS) (%)

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 5

Which KPI should be used to balance "New customers (#)"?

A. Time to process orders (# / time)

B. Customer complaints due to poor service or product quality (%)

C. Profitable customers (%)

D. Increase market share to 20% by the end of the year

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 6

Which is the calculation formula for "On-time arrivals (%)"?

A. (A / B) * 100, where A = # On-time arrivals and B = # Arrivals

B. (A1 + A2 + ... + An) / n, where A = trip completion time (days) and n = # Trips completed

C. None of the answers

D. [(B # A) / B] * 100, where A = # On-time arrivals and B = # Arrivals

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 7

Objectives should start with:

A. Adjectives

B. Value drivers

C. Nouns

D. Action verbs

正解: D

質問 8

Which of the following types of graphs are recommended for visualizing performance results?

A. 3D graphs

B. Pie charts

C. Bar charts

D. Spaghetti charts

正解: C

解説: (PassTest メンバーにのみ表示されます)

The KPI Institute Certified KPI Professional - C-KPIP 模擬練習