C_C4H510_21問題集、SAP実際の試験問題

質問 1

Which settings can you control for the e-mail channel setup? Note: There are 3 correct answers to this question.

A. Channel direction

B. Ticket type

C. Mashup service

D. Notification type

E. Channel type

正解: A,B,E

質問 2

Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

A. Territory

B. Skills

C. Service organization

D. Measurement and reading

正解: A,C

質問 3

Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

A. Products

B. Accounts

C. Tickets

D. Employees

正解: C

質問 4

What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

A. Add an account team member.

B. Add a reference to an account.

C. Use e-malis as a response to a ticket.

D. Add a reference to a service contract.

正解: B,C

質問 5

Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Set up deals

B. Maintenance measurement and readings

C. Maintenance plan

D. Scoping attribute set

正解: B,C

質問 6

Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?

A. Products

B. Accounts

C. Social media profiles

D. Territories

正解: C

質問 7

Which data element is used to calculate the warranty start?

A. Warranty reference date

B. Service category

C. Number of months

D. Warranty duration

正解: A

質問 8

Which of the following options are possible for permissions?

A. Restricted access rights override any unrestricted access you have defined.

B. Unrestricted access rights override any restrictions you have defined.

C. You can decide, per view, if the access rights should override any restrictions you have defined or not.

D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

正解: C

質問 9

Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

A. CTI Client Adapter

B. Live Activity pane

C. CTI Desktop pane

D. CTI Client pane

正解: A,B

質問 10

What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. URL mashups

B. Internal mashups

C. ASAP mashups

D. HTML mashups

正解: A,D

SAP Certified Application Associate – SAP Service Cloud 2111 - C_C4H510_21 模擬練習