ITIL-4-MSF問題集、Peoplecert実際の試験問題

質問 1

What is the MOST LIKELY reason to involve third parties in the service provider's problem management practice?

A. Service provider may have insufficient resources

B. Problems may cause incidents that have an Impact on third parties

C. Errors in third-party products may cause problems

D. Third parties am responsible for problem categorization and Impart analysis

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 2

Which process includes sending out notifications?

A. Monitoring and event management review

B. Establishing and maintaining approaches

C. Event handling

D. Monitoring planning

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 3

Which of the following is a correct statement about active monitoring in the context of the monitoring and event management practice?

A. Active monitoring takes place when a defined set of conditions have been met

B. In active monitoring CIs report the event when it occurs

C. Active monitoring takes place only when an event occurs

D. Active monitoring takes place whether an event has occurred or not

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 4

A vendor bulletin includes a description of an issue that could cause servers to suddenly stop working. These servers play a critical role in the delivery of an essential service. Which person in the service provider organization is MOST LIKELY to review the information and decide how this can affect the organization?

A. A problem coordinator who understands how to log, manage, and close problems

B. A dedicated problem manager who works in a senior role to coordinate resources for complex issues

C. A service owner who understands the service architecture and how the components are configured

D. A technical specialist who understands how the servers work and how they can be repaired and upgraded

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 5

An organization has analysed the current value stream for restoring service to users and identified touchpoints with low business value. User feedback confirmed that some communications from service desk during incident resolution were distracting and did not provide any useful information. What action should the organization take?

A. Create a separate value stream for the low value touchpoints

B. Review the communications in the context of the value stream

C. Remind the users about the need to follow the agreed communications plan

D. Eliminate all identified touchpoints

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 6

When service provider teams fulfil a service request, they need to control that all steps of the service request model are completed successfully. Which software tools help to perform this control?

A. Analysis and reporting tools

B. Monitoring and event management tools

C. Publishing tools

D. Social media

正解: B

質問 7

The use of an integrated information system is an important aspect of which capability level for the 'service request management' practice?

A. Level 3

B. Level 2

C. Level 4

D. Level 5

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 8

A recurring issue has an identified root cause and documented workaround. What is it called?

A. Standard change

B. Monitoring event

C. Known error

D. Service request

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 9

What is a CORRECT statement about the handling of events?

A. A single set or control actions should be established for all event classes

B. Events require a response that la tailored to the event type

C. incidents should be registered in response to instructional events

D. A set of control actions should define immediate response to informational events

正解: B

解説: (PassTest メンバーにのみ表示されます)

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil - ITIL-4-MSF 模擬練習