ITILFNDv4問題集、EXIN実際の試験問題

質問 1

Which of the following guiding principles proposes the elimination of unnecessary work?

A. Start where you are

B. Progress iteratively with feedback

C. Keep it simple and practical

D. Think and work holistically

正解: C

質問 2

When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A. Feedback loop

B. Analysis paralysis

C. Minimum viable product

D. Direct observation

正解: A

質問 3

Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A. Change enablement

B. Monitoring and event management

C. Release management

D. Relationship management

正解: A

質問 4

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A. Plan

B. Improve

C. Deliver and support

D. Design and transition

正解: A

質問 5

What is a problem that has been analyzed but has not been resolved?

A. Risk

B. Workaround

C. Incident

D. Known error

正解: D

質問 6

Which dimension considers data security and privacy?

A. Organizations and people

B. Information and technology

C. Value streams and processes

D. Partners and suppliers

正解: B

質問 7

What is the definition of 'service management'?

A. A formal description of one or more services, designed to address the needs of a target consumer group

B. A set of specialized organizational capabilities for enabling value for customers in the form of services

C. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

D. A result for a stakeholder enabled by one or more outputs

正解: B

質問 8

Which activity is part of the 'continual improvement' practice?

A. Identifying the cause of unplanned interruptions to service

B. Improving relationships with and between stakeholders

C. Prioritizing and creating business cases for improvement initiatives

D. Handling compliments and complaints from users to identify improvements

正解: C

EXIN ITIL 4 Foundation - ITILFNDv4 模擬練習