2026年の1Z1-1038試験は出題範囲が広く、十分な準備なしに挑むにはハードルの高い試験です。PassTestが提供するOracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials対策問題集72問を繰り返し解くことで、出題傾向をつかみ、苦手分野を着実に克服できます。

Oracle 1Z1-1038 試験概要:

Oracle 1Z1-1038 試験シラバストピック:

Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentialsの疑問にお答えします

Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials 認定 1Z1-1038 試験問題：

問題 #1

Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A. Website link survey
B. Transactional survey in rules
C. Broadcast survey
D. Polling survey

問題 #2

An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A. Agents cannot use the Fill Inbox functionality because the pull policy is manual.
B. Agents can use the Fill Inbox functionality to select any of the three queues.
C. Agents will get incidents only from the ql queue.
D. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

問題 #3

Which two components can be edited in a standard report?

A. Permissions
B. Non-selectable filters
C. Schedules
D. Report headings
E. Graphs
F. Column headings

問題 #4

What would you use for repetitive text with a single point of maintenance for any changes to the text?

A. Custom field
B. Merge field
C. Variable
D. Custom object field

問題 #5

Which three functions are not part of the math group of functions?

A. lower
B. truncate
C. floor
D. rand
E. power
F. bitand
G. length
H. ceiling
I. round
J. to_number

解説：