VERISME問題集、EXIN実際の試験問題

質問 1

What is the last stage of team formation?

A. Adjourning

B. Forming

C. Performing

D. Setting-up

正解: A

質問 2

What is an objective of the Define stage in the VeriSM model?

A. To ensure the product or service is available for consumption

B. To react to service issues, inquiries and requests from the consumer

C. To take the service blueprint and perform build, test and implement activities under change control

D. To address activities and supporting outcomes that relate to the design of a product or service

正解: D

質問 3

Digital transformation requires a new approach to service management within organizations.
Where is the ownership of service management principles situated in an organization?

A. Business owns service management.

B. Service management is outsourced to a third-party supplier.

C. Service management is owned across the whole organization.

D. IT owns service management.

正解: C

質問 4

In Lean, different types of waste are distinguished.
What type of waste is "producing at levels of quality more than required by the customer"?

A. Inventory

B. Overdelivering

C. Overproduction

D. Overprocessing

正解: D

質問 5

Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?

A. Knowing social media and what people or situations can influence us

B. Joining social groups and actively communicating with them

C. Social awareness and relationship management

D. Social content management and using social techniques

正解: C

EXIN VeriSM™ Essentials - VERISME 模擬練習