1Z0-1038-20問題集、Oracle実際の試験問題

質問 1

Which two types of joins are available in analytics?

A. Peripheral

B. Inner

C. Outer LTD) External

D. Intersection

E. Internal

正解: B,C

質問 2

Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?

A. Updating the SLA will not automatically update the organization's SLA instance.

B. You have not activated the rules so the updated SLAs are not being applied.

C. The SLA reports will need to be modified to use the new SLA.

D. Your site has been corrupted with the "Gold" SLA.

正解: B

質問 3

A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A. Monday 10 AM

B. Tuesday 11 AM

C. Saturday 6 PM

D. Saturday 4 PM

正解: D

質問 4

Which two statements are true about the Organization object in Service Cloud?

A. It can be associated with incidents directly.

B. It has a one-to-many relation with contacts.

C. It is required to create an incident.

D. It has a one-to-one relation with contacts.

E. It is widely used in Business-to-Business scenarios.

正解: B,E

質問 5

Which three features can be configured in advanced routing?

A. Queue prioritization

B. Skill time

C. Skill relaxation

D. Queue limit

E. Queue segregation

F. Queue overflow

正解: A,C,F

質問 6

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A. The column name contains a space.

B. The column name contains a punctuation.

C. The column name contains an underscore.

D. The column name contains a dollar symbol.

E. The column name starts with a lowercase alphabet.

F. The column name starts with a number.

正解: A,D,F

質問 7

You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A. You need to re-create the message template across the multiple interfaces.

B. The change is reflected across all interfaces by default.

C. You need to copy and paste the source code across the multiple interfaces.

D. You need to use the export and import option.

正解: C

質問 8

Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A. It is also known as the Object Event Handler.

B. It is triggered by an event that occurs on the standard objects that are used by queues.

C. It can be triggered by an event that occurs even on a custom object.

D. It can be triggered by an event that occurs on community objects.

E. It is always triggered from business rules.

F. It is a PHP script that executes only synchronously.

G. It is triggered by an event that occurs on standard objects only.

正解: A,C,D

Oracle Service Center 2020 Implementation Essentials - 1Z0-1038-20 模擬練習