1Z0-1038-21問題集、Oracle実際の試験問題

質問 1

Which two statements are true about Oracle Service Cloud accelerators?

A. The source files for all listed accelerators are available for download.

B. Oracle provides supportfor all accelerators.

C. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.

D. Theyare available at http://www.oracle.com/technetwork.

E. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.

正解: C,E

質問 2

When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

A. EGM_ENABLED

B. EGW_PASSWORD_UPDATE_ENABLED

C. EGW_PASSWD_CREATE

D. EGW_SEND_EMAIL_HEADERS

E. EGW_UPDATE_BY_CREATE

正解: B

質問 3

Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents needto respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?

A. Updating the SLA will not automatically update the organization's SLA instance.

B. You have not activated the rules so the updated SLAs are not being applied.

C. The SLA reports will need to be modified to use the new SLA.

D. Your site has been corrupted with the "Gold" SLA.

正解: B

質問 4

What must you set to enable the email channel?

A. EGW_SAVE_EMAIL_HEADERS

B. EGW_SECURE_UPDATE_ENABLED

C. EGW_ENABLED

D. EGW_AUTO_CONT_CREATE

E. EGW_UPDATE_BY_CREATE

正解: C

質問 5

Which two REST API calls can be used to retrieve account information with ID 3?

A. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3

B. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

C. https://yoursite.domain/services/rest/connect /latest/accounts/3

D. https://yoursite.domain/services/rest/connect /v1.3/accounts/3

E. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3

F. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3

正解: A,D

質問 6

Whichtwo statements are true about generic objects?

A. They automatically consider apackage to consist of custom objects.

B. They belong to a stand-alone class that is not derived from an RN object.

C. They can be used with standard objects.

D. They require the type of data to be set dynamically.

E. They are used when working with custom objects only.

正解: A,C

質問 7

質問 8

Which three requirements can be implemented by using workspace rules?

A. Triggering escalation mails to the manager after the escalation time is over

B. Calling a CPM script

C. Prompting a customer care executive to dynamically open a guide

D. Calling an add-in

E. Dynamically setting the URL for browser control

正解: C,D,E

質問 9

A customer is using standard reports within the analytics module. Which two can be edited in a standard report?

A. report headings

B. non-selectable filters

C. column headings

D. graphs

E. permissions

F. schedules

正解: A,F

質問 10

You make some changes to a message template.
Which statement is true about applying this change acrossmultiple interfaces?

A. The change is reflected across all interfaces by default.

B. You need to copy and paste the source code across the multiple interfaces.

C. You need to re-create the message templateacross the multiple interfaces.

D. You need to use the export and import option.

正解: B

Oracle Service Center 2021 Implementation Essentials - 1Z0-1038-21 模擬練習