1Z0-1064-26問題集、Oracle実際の試験問題

質問 1

Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Categories

B. Manage Service Request Queue

C. Manage Service Request Resolutions

D. Manage Service Request Severities

E. Manage Service Request Products

F. Manage Service Request Status Values

正解: A,B,E,F

質問 2

Which three types of data are included in the interaction associated with a normal call flow?

A. Channel

B. Contact name

C. Start time of the call

D. Service Request create date

E. Agent name

正解: B,D,E

質問 3

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

B. Adjust the inbound message filters.

C. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

D. Adjust permissions on all customer's profiles.

正解: C

質問 4

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Contacts

B. Notes

C. Service requests

D. Sales opportunities

E. Social network

正解: C,D,E

質問 5

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. The Starts When criteria of the milestones is not True.

B. Entitlement rules are not valid for the service request.

C. The scheduled process has not been set up.

D. No default coverages are set up.

正解: A,C,D

質問 6

Select three correct limits and restrictions when importing data from a file.

A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

B. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

C. Both create and update operations are available for imported records.

D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

E. By default, the import starts immediately after it is activated.

正解: B,C,E

質問 7

Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

正解: C

質問 8

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.

B. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

C. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

D. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

正解: D

Oracle Fusion Service 2026 Implementation Professional - 1Z0-1064-26 模擬練習