Oracle Knowledge Management Cloud 2019 Implementation Essentials - 1Z1-1037 模擬練習
In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?
正解: A,B,E
解説: (PassTest メンバーにのみ表示されます)
What does the response requirement in an SLA specify?
正解: A
解説: (PassTest メンバーにのみ表示されます)
You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?
Which type of report should you create?
正解: A
解説: (PassTest メンバーにのみ表示されます)
What two factors are responsible for ranking of an answer? (Choose two.)
正解: B,D
解説: (PassTest メンバーにのみ表示されます)
Which filter type should you use in a report to display data in a tree structure?
正解: B
解説: (PassTest メンバーにのみ表示されます)
Which three types of answers can be added to the knowledge base? (Choose three.)
正解: A,C,D
解説: (PassTest メンバーにのみ表示されます)
How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?
正解: A
解説: (PassTest メンバーにのみ表示されます)
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
正解: E
解説: (PassTest メンバーにのみ表示されます)