1Z1-993問題集、Oracle実際の試験問題

質問 1

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. Click the Show Advanced Search icon.

B. In Advanced Search, select Action > Update.

C. In Advanced Search, confirm Record Set = Assigned to Me.

D. In Advanced Search, Add Channel Type = Web.

E. In Advanced Search, save and select the "Set as Default" box.

F. Change the section identified with Status = New

正解: A,C,D,E,F

質問 2

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. Incoming messages have a custom filter.

B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

C. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

D. The configured frequency to retrieve emails is too long.

正解: A

質問 3

Which two statements are true regarding the Audit History tab of a Service Request?

A. It is exportable to Excel.

B. It allows users to save searches for later reuse.

C. It is searchable by date range, username, event type, event severity, and event duration.

D. It is available only to authorized administrators.

E. It is enabled by default.

正解: B,E

質問 4

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric = 360
* First Response Warning Threshold

A. First Response is due on Friday, 12 noon EST.

B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

C. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

D. Resolution is due on Saturday, 2 PM EST.

正解: A,B

質問 5

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The profile CSO_ENABLE_SVC_KMHOME is set to Y.

B. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

C. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

D. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

E. The batch job for recommendations has not been executed.

正解: B

質問 6

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. In includes a preview option for all standard and custom object pages.

B. It allows edits to dashboard pages.

C. It requires proper permissions to use the tools and additional permissions to edit the desired object.

D. It requires the use of a sandbox to modify the fields associated with standard and custom objects.

正解: D

質問 7

Select three correct limits and restrictions when importing data from a file.

A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

B. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

C. Both create and update operations are available for imported records.

D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

E. By default, the import starts immediately after it is activated.

正解: B,C,E

質問 8

What is the main function of the Data Security Policies?

A. defines the data a particular user can see and/or modify

B. defines the privileges and roles a particular user can have

C. defines the actions a particular user can do

D. defines the views the application can access

E. defines the views or functionalities the user can access

正解: E

Oracle Engagement Cloud 2018 Implementation Essentials - 1Z1-993 模擬練習