1z0-1064-22問題集、Oracle実際の試験問題

質問 1

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Create several personalized searches and create them to each other.

B. Add fields from the advanced search functionality.

C. Create a new search through the application composer.

D. Grant the agent Administrator permissions to add new search filters.

正解: C

質問 2

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. an inbound message filter per sender

B. a configured job to process inbound emails

C. a configured profile option to schedule the retrieval of emails

D. an inbound message filter per time schedule

正解: D

質問 3

What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Obtain the Change Password Link and add it to your DCS page.

B. Instruct users that they can only change their password by chatting with an agent.

C. Enable the "Password Reset" option in the User Administration component.

D. Add the Password Reset component to your DCS application.

正解: A

質問 4

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It enables anonymous users to search the DCS knowledge base.

B. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

C. It is configured exclusively via the Engagement Cloud Security Console.

D. It does not require matching passwords between Engagement Cloud and DCS.

正解: A,C

質問 5

Which two steps are needed to create a new business object in Digital Customer Service?

A. Assign the new business object to a page.

B. Assign the new business object to a new component.

C. Assign object access roles to an administrative user.

D. Map a Visual Builder Cloud Service business object to the object API.

正解: C,D

質問 6

Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Categories

B. Manage Service Request Queue

C. Manage Service Request Resolutions

D. Manage Service Request Severities

E. Manage Service Request Products

F. Manage Service Request Status Values

正解: A,B,E,F

質問 7

Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

正解: C

質問 8

To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

B. Your changes are isolated and do not impact other users' configuration environments or the production environment.

C. You can set a second sandbox as Active at the same time in order to begin working on another new object.

D. Multiple users cannot use your sandbox at the same time.

正解: A,B

Oracle B2B Service 2022 Implementation Professional - 1z0-1064-22 模擬練習