3300問題集、Avaya実際の試験問題

質問 1

A customer with an Avaya Aura Contact Center has been notified that due to Inclement weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure and Is going to use a Boolean variable to accomplish this.
Which two statements regarding a Boolean variable are true? (Choose two.)

A. A Boolean variable is a variable of the type ON/OFF.

B. A Boolean variable is a variable of the type TRUE/FALSE.

C. A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.

D. A Boolean variable cannot be used in a loop.

正解: B,C

質問 2

A customer with Avaya Aura Contact Center would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.
Which three tasks can be configured using this tool? (Choose three.)

A. presentation classed

B. skillsets

C. assignments

D. threshold classes

E. script variables

正解: A,B,D

質問 3

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1.While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2.If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3.If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?

A. Section wait_loop IF QUEUED AND IF OUT OF SERVICE automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_busy_ran_gv WAIT 30 EXECTUTE wait_loop

B. Section wait_loop IF NOT QUEUED THEN IF OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_stlll_busy_ran_gv WAIT 30 EXECTUTE wait_loop

C. Section wait_loop IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_ran_gv WAIT 30 EXECUE walt_loop

D. Section wait_loop IF NOT QUEUED THEN IF NOT OUT OF SERVICE automotive THEN QUEUE TO SKILLSET automotive WAIT 2 ELSE GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_bu5y_ran_gv WAIT 30 EXECTUTE wait_loop

正解: D

質問 4

When setting up your contact center using Avaya Aura Contact Center (AACC), the supervisors would like the agents to be automatically placed into an unavailable state after each skillset call. They want the agents to be unavailable for 30 seconds between calls.
What would you configure to accomplish this task?

A. Global Settings

B. Threshold Classes

C. Call Presentation Classes

D. Agent Greeting

正解: C

質問 5

The supervisors of your contact center have asked for the ability to perform detailed reporting on why agents are in the NOT READY state.
Which feature in the Contact Center Manager Administration needs to be configured?

A. Codes

B. Activity Codes

C. Reason Codes

D. Busy Codes

正解: B

質問 6

A customer with Avaya Aura Contact Center has two supervisors who act as backups for each other. Each supervisor requires the ability to view the other's agents and skillsets on displays and in reports.
Using the Access and Partition Management component, which configuration would each supervisor's user definition require?

A. On each supervisor's User Definition, under the Standard Partition, under the Reporting Agents tab, select the supervisor that needs backup, and check the RTR and HR check boxes.

B. On each supervisor's User Definition, create a Standard Partition, select all agents and all skillsets, and then check the Real Time Reporting (RTR) and Historical Reporting (HR) check boxes.

C. On each supervisor's User Definition, under the Standard Partition, under the Reporting Agents tab, select both supervisors, and check the RTR and HR check boxes.

D. Create a User Defined Partition, list each supervisor's agents and skillsets, and assign it to the supervisor's User Definition.

正解: D

質問 7

A customer with Avaya Aura Contact Center has created a script using the following intrinsic:
IF NOT QUEUED THEN
Which type of Intrinsic is being used?

A. Skillset

B. Time

C. Traffic

D. Call

正解: D

Avaya Aura® Contact Center Administration - 3300 模擬練習