3303問題集、Avaya実際の試験問題

質問 1

A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A. Application Enablement Services (AES)

B. Telephone Application Programming Interface (TAPI)

C. Communication Control Toolkit (CCT)

D. Telephony Server Application Programming Interface (TSAPI)

正解: C

質問 2

A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A. PRI

B. AML

C. SSH

D. H.323

E. SIP

正解: B,E

質問 3

A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A. The agents was not aware of the new completion code.

B. The completion code was not assigned to a short-cut key.

C. The new completion code is an agent completion code.

D. The new completion code Is not available for use untilafter the next dialer restart.

E. The new code was not available because it was created on another dialer in the pod.

正解: A,B,D

質問 4

Which statement is accurate regarding Avaya Proactive Contact Supervisor?

A. The Hierarchy Manager tool is accessed through Editor.

B. Agent Blending Administrator is accessible through Analyst.

C. Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.

D. Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.

正解: D

質問 5

Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)

A. Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.

B. The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.

C. Static IP addresses are needed for supervisor workstations.

D. Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.

E. The APC server IP address is required for Proactive Contact Agent installation.

正解: A,D,E

質問 6

To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)

A. Basic Agent License

B. Predictive Agent License

C. Preview Agent License

D. Supervisor License

E. Common Agent License

正解: A,B

質問 7

The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software.
After installing the operating system, what is the next step required for the APC software installation?

A. Install WebLM.

B. Install the Dialer software.

C. Plan system capacity.

D. Add ports to resource groups.

正解: B

質問 8

Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A. A value of 0 turns off the feature.

B. Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.

C. One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.

D. This feature should be set to four (4) for UK due to OFCOM regulations.

E. This feature should be set to one (1) for UK due to OFCOM regulations.

正解: A,C

質問 9

Agents are no longer being acquired or released.Which two command-line troubleshooting tools can be used to see if all of the blend processes are still running? (Choose two.)

A. cbaui

B. check_pds

C. vmstat

D. rpm -I

正解: A,B

Avaya Proactive Contact Implementation and Maintenance - 3303 模擬練習