3305問題集、Avaya実際の試験問題

質問 1

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

B. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

C. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.

D. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.

正解: B

質問 2

Which two statements about a completion code are true? (Choose two)

A. When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.

B. One needs to include a system completion code in CCW to use a completion code.

C. Completion codes are hard coded and new completion codes cannot be created.

D. When using a custom completion code, it needs to be included in a contact strategy.

正解: A,D

質問 3

You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?

A. Look at the Application Detail Report in the AAEP administration.

B. Check AAEP administration System Maintenance > Log Viewer

C. Check the Avaya Aura experience Portal (AAEP) System Monitor.

D. Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html

正解: D

質問 4

You are preparing to build a large 1200 port Avaya Aura Experience Portal (AAEP) system and the client has asked you to protect the information contained in the calls to and from all of the extended servers.
Which three choices will meet this requirement? (Choose three)

A. Encrypt Real-Time Transport Protocol (RTP) audio data between the MPPs and the Avaya communication Manager feature server

B. Partition the client data network to limit the exposure of certain non-encrypted VoIP components of AAEP system to the corporate network

C. Encrypt audio data to and from the speech servers by using MRCP V2 protocol (Media Resource Control Protocol) with TLS (Transport Layer Security) enabled

D. Encrypt H.323 call control between the media Processing Platform (MPP) and the Avaya Communication Manager server

E. Disable the HTTPS protocol on your application servers and use HTTP only

正解: A,C,D

質問 5

Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)

A. A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.

B. Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.

C. The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.

D. An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.

正解: A,D

質問 6

Which two statements about the "priority" of a campaign are true? (Choose two)

A. Available priorities are 1-5

B. Campaign priority determines the media channels used by a campaign

C. The priority of the campaign determines when the campaign will start.

D. Available priorities are 1-10

E. The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.

正解: D,E

質問 7

Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

A. Call completed

B. Call completed in SSA

C. Call routed

D. Call failed

E. Call transferred

正解: B,C,E

Avaya Aura® Experience Portal with POM Implementation and Maintenance - 3305 模擬練習