Cisco Implementing Cisco Contact Center Enterprise Chat and Email - 500-445 模擬練習

A. call manager

B. ICM router, logger, admin workstation

C. CTI server

D. social miner

E. customer voice portal

A. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

B. Mixed mode authentication must be enabled on the CUIC publisher.

C. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

D. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

E. Single-mode authentication must be enabled on the ECE Reporting server.

F. Mixed mode authentication must be enabled on the ECE Reporting server.

A. Services server, File server, Database server, Message server, Application server

B. Services server, Message server, File server, Database server, Application server

C. No mandatory sequence is needed

D. Services server, Message server, Database server, File server, Application server

A. Dynamic Expected Wait Time Variable

B. Call variable on email/chat gadget

C. Dynamic Expanded Call Context Variable

D. Dynamic Run Application Script Request

A. The customer initiates a chat and hits Chat Entry Point (EP).

B. EAAS Instances sends NEW_TASK message to MR PIM.

C. The application server checks Chat EP configuration.

D. EAAS notifies EAMS of DO_THIS_WITH_TASK.

E. The application server displays the chat to the agent with a notification.

F. The agent selects chat in the gadget.

A. Directory Connection

B. Mixed mode

C. SQL Authentication

D. Windows Authentication