6209問題集、Avaya実際の試験問題

質問 1

A technician has completed a Communication Control Toolkit (CCT) installation. What post install task must be undertaken in order to prevent undesirable issues which may interfere with normal operation of the contact center?

A. Disable Java Runtime Environment updates

B. Disable the Secure Access Link

C. Disable Simple Network Management Protocol

D. Disable TCP port

正解: A

質問 2

A technician has installed Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM), Contact Center Manager Server (CCMS) and Contact Center Manager Administration (CCMA). The customer would like to create scripts or graphical flows to verify contacts in Contact Center. Which component of the CCMA would be used to create flows?

A. Orchestration Designer

B. Access and Partition Management

C. Contact Center Management

D. Configuration

正解: A

質問 3

When verifying the Contact Center Multimedia (CCMM) installation, how would you verify the multimedia database?

A. Browse to http://<server name>/csp/multimedia/ws.Contact.cls and verify the Web Service ws.Contact Web Page

B. Use the Reference Client to send and receive a Multimedia type contact

C. Open the Database Maintenance utility and select "verify database"

D. Ensure that the CCMM services are running

正解: A

質問 4

Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?

A. CCMM supports up to 12000 transactions per hour with a maximum of 500 active multimedia agents

B. CCMM supports up to 6000 transactions per hour with a maximum of800 active multimedia agents

C. CCMM supports up to 12000 transactions per hour with a maximum of3000 active multimedia agents

D. CCMM supports up to 1200 transactions per hour with a maximum of 200 active multimedia agents

E. CCMM supports up to 8000 transactions per hour with a maximum of800 active multimedia agents

正解: C

質問 5

A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Contact Center Multimedia (CCMM) is not installed on this solution. When browsing, where can the AAAD installation page be found?

A. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Communication Control Toolkit server

B. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Contact Center Multimedia server

C. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Contact Center Manager Administration server

D. http://support.avaya.com Web site

正解: A

質問 6

A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains Contact Manager Server (CCMS), one contains Communication Control Toolkit (CCT) and one contains Avaya Aura Agent Desktop (AAAD). Which two statements describe the conditions that are required? (Choose two).

A. The AAAD domain must have a two-way trust relationship with CCMM domain

B. The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains

C. The CCT and CCMM servers must be in a different domain to the AAAD users

D. The CCMM domain must have a two-way trust relationship with both the CCT and the AAAD domains

正解: B,D

Avaya Aura Contact Center CCT and Multimedia Implementation - 6209 模擬練習