Avaya Aura® Call Center Elite Implementation - 7392X 模擬練習
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?
Which feature must be activated on the system-parameters customer-options to allow this?
正解: A
解説: (PassTest メンバーにのみ表示されます)
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?
Which call center feature can the customer use to track their defined call types?
正解: D
When a customer upgrades from Basic Avaya Call Center to Avaya Aura Call Center Elite, which three features are added? (Choose three.)
正解: A,C,D
解説: (PassTest メンバーにのみ表示されます)
What are the four mandatory and optional parameters in a Vector Directory Number (VDN) configuration?
(Choose four.)
(Choose four.)
正解: A,B,D,E
A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
Which statement is true about the configuration of this feature?
正解: B
Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?
正解: D
What is the recommended audio format to be played by the Avaya Aura Media Server?
正解: B