A2010-652問題集、IBM実際の試験問題

質問 1

Which ticket type must be used to investigate the underlying cause of a set of issues?

A. Solution

B. Process Request

C. Problem

D. Incident

正解: C

質問 2

What is the purpose of the Update Promotion action?

A. To update attributes of the CI based on the information from the Change Management process

B. To update attributes of the Actual CI based on the information from the CI

C. To update attributes of the Actual CI based on the information from the Change Management process

D. To update attributes of the configuration item (CI) based on the information from the Actual CI

正解: D

質問 3

The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)

A. Submit service requests

B. Order offerings

C. Promote configuration items

D. Configure the system

E. Create solutions

正解: A,B

質問 4

Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk V7.5?

A. Allow SLAs to be used in multiple sites

B. Allow application of multiple SLAs

C. Apply multiple SLAs based on ticket priority

D. Use calendar for calculating escalation notifications

正解: B

質問 5

Which statement is true about the IBM SmartCloud Control Desk E-Mail Listener?

A. It can process encrypted messages.

B. It can process digitally signed messages.

C. It supports POP3 and IMAP protocols only.

D. It does not support embedded attachments.

正解: C

質問 6

Impact Analysis is a part of which process?

A. Change Management

B. Configuration Management

C. Incident Management

D. Release Management

正解: A

質問 7

A self service user can perform which two tasks in the Self Service Center application? (Choose two.)

A. Order from the offering catalog

B. Create a workflow

C. Report an issue

D. Authorize a configuration item

E. Import data

正解: A,C

質問 8

Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk V7.5?

A. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interlaces and workflows that facilitate cross-silo cooperation.

B. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.

C. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.

D. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.

正解: D

質問 9

Which edition is included in the IBM SmartCloud Control Desk VMImage solution?

A. Everyplace Edition

B. Full Edition

C. Service Provider Edition

D. Entry Edition

正解: D

質問 10

Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)

A. Service Request Management

B. Service Level Management

C. Security Management

D. Incident Management

E. Release Management

正解: D,E

IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals - A2010-652 模擬練習