AI-201問題集、Salesforce実際の試験問題

質問 1

An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account. Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?

A. Use formula fields to reference the Einstein related list of opportunities.

B. Use the merge fields to reference a custom related list of opportunities.

C. Use merge fields to reference the default related list of opportunities.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 2

Universal Containers has a new AI project. What should An Agentforce consider when adding a related list on the Account object to be used in the prompt template?

A. Prompt Builder must be used to assign the fields from the related list as a JSON format.

B. After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder.

C. The fields for the related list are based on the default page layout of the Account for the current user.

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 3

Universal Containers (UC) is looking to improve its sales team's productivity by providing real- time insights and recommendations during customer interactions. Why should UC consider using Agentforce Sales Agent?

A. To track customer interactions for future analysis

B. To streamline the sales process and increase conversion rates

C. To automate the entire sales process for maximum efficiency

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 4

An Agentforce Specialist is assisting Universal Containers with troubleshooting an agent. The Agentforce Specialist notices that the agent is not using topic actions in the desired sequence, causing inconsistent outcomes. Which technique should the Agentforce Specialist recommend to ensure deterministic control over the order in which actions are executed?

A. Specify the large language model (LLM) provider and version.

B. Specify the order of actions.

C. Specify custom variables and filters.

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 5

Universal Containers (UC) is preparing to use the Agentforce Testing Center to ensure the reliability of a new agent. UC has a CSV file with test cases and is reviewing the documentation to understand best practices and limitations. Which best practice should the company follow to avoid modifying CRM data while running tests in the Testing Center?

A. Run tests in the production environment to ensure real-time data accuracy.

B. Limit the number of test cases to 50 per test to minimize data changes.

C. Use the Testing Center only in the sandbox environment.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 6

A sales manager needs to contact leads at scale with hyper-relevant solutions and customized communications in the most efficient manner possible. Which Salesforce solution best suits this need?

A. Prompt Builder

B. Einstein Lead follow-up

C. Einstein Sales Assistant

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 7

A Salesforce Administrator wants to generate personalized, targeted emails that incorporate customer interaction data. The admin wants to leverage large language models (LLMs) to write the emails, and wants to reuse templates for different products and customers. Which solution approach should the admin leverage?

A. Use sales Email standard templates

B. Create a t field Generation prompt template type

C. Create a Sales Email prompt template type.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 8

What is the primary function of the planner service in the Agent system?

A. Generating record queries based on conversation history

B. Identifying copilot actions to respond to user utterances

C. Offering real-time language translation during conversations

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 9

An AgentForce Specialist wants to troubleshoot an agent that is hallucinating weblinks. The agent has an action that uses a prompt template, which is using a knowledge retriever, to generate the output text that the agent will use. Which process is appropriate to find the root cause of the hallucination behavior?

A. Examine the prompt instructions and contents of the chunks shown in the resolved prompt output.

B. Examine the topic name and classification description for hallucination guardrails.

C. Examine the topic instructions and ensure the word "ALWAYS" is used in the hallucination guardrails.

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 10

Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must:
- Semantically search HR policies, compliance guidelines, and company
procedures.
- Ensure responses are grounded on published Knowledge.
- Allow Knowledge updates to be reflected immediately without manual
reconfiguration.
What should UC do to ensure the agent retrieves the right information?

A. Enable the agent to search all internal records and past customer inquiries.

B. Set up an Agentforce Data Library to store and index policy documents for AI retrieval.

C. Manually add policy responses into the AI model to prevent hallucinations.

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 11

In a Knowledge-based data library configuration, what is the primary difference between the identifying fields and the content fields?

A. Identifying fields highlight key terms for relevance scoring, while content fields store the full text of the article for retrieval.

B. Identifying fields categorize articles for indexing purposes, while content fields provide a brief summary for display.

C. Identifying fields help locate the correct Knowledge article, while content fields enrich AI responses with detailed information.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 12

An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?

A. The permission set group assigned to the Agent User needs to grant access to the Product Replacement flow.

B. The permission set assigned to the Agent User needs Read access to the custom Product Replacement object.

C. The profile assigned to the Agentforce Agent User needs AI training permission to the custom Product Replacement object.

正解: B

解説: (PassTest メンバーにのみ表示されます)

Salesforce Certified Agentforce Specialist - AI-201 模擬練習