AP-209問題集、Salesforce実際の試験問題

質問 1

Universal Containers is looking to roll out SFS Mobile Application to their field technicians. They must account for offline considerations as their techs are regularly in rural areas or building basements where connectivity is limited.
What three considerations should an architect keep in mind when implementing SFS mobile app and priming in this scenario? (Choose 3 options)

A. Create Service Appointment list views for technicians which provides the minimum amount of Appointments necessary for the technicians to be productive

B. Certain objects and records are not inherently primed, so implementation design considerations will need to be reviewed based on the primed vs not primed data

C. If offline, once connectivity is re-established the technician will need to select the Profile Tab > Settings and select 'Data Sync' in order to refresh the data on the SFS Mobile App

D. Access to Products and Pricebooks offline will be limited to ones that the technician has access to and can review while also logged into the desktop

E. Within Field Service Mobile Settings, setting a low value to the frequency between data updates to the SFS Mobile app (set under 'Schedule Update Frequency Time') may impact overall app performance and device/network usage

正解: A,B,E

解説: (PassTest メンバーにのみ表示されます)

質問 2

Universal Containers uses In-Day Optimization to optimize a Service Territory schedule during working hours. The dispatchers have recently noticed that In-Day Optimization reschedules Service Appointments in status 'In Progress' to other Service Resources, which requires them to correct the schedule manually.
What should a consultant recommend to troubleshoot this behavior?

A. Review if the 'In Progress' status is excluded from In-Day Optimization under 'Field Service Settings'.

B. Check if the 'Optimization Request' status is 'In Progress'

C. Review if the 'In Progress' status is configured in 'Status Transitions' under 'Field Service Settings'.

D. Check if the Scheduling Policy includes the 'Resource Availability' Work Rule.

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 3

Universal Containers would like customers to be able to schedule appointments themselves in addition to being able to schedule appointments by calling into the call center.
Which two options should an architect recommend to meet UC's requirements? (Choose 2 options)

A. Get Candidates global action from the Gantt chart

B. Nightly recurring optimization job

C. Book Appointment global action

D. Communities Book Appointment action

正解: C,D

解説: (PassTest メンバーにのみ表示されます)

質問 4

What is the best practice to upload a photo that is taken by the mobile worker to a Work Order? (Choose 2 options)

A. Edit the Work Order record through the SFS Mobile App and add the photo as an attachment

B. Use a quick action of type 'Upload Photo'

C. Leverage the Field Service Mobile flow and add image upload component

D. Post the photo via the 'Feed' tab

E. Use a quick action of type 'Attach File'

正解: B,C

解説: (PassTest メンバーにのみ表示されます)

質問 5

Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor.
Which two steps should an admin take to ensure their requirements are met?

A. Add the 'Active Resources' Work Rule to the Scheduling Policies

B. Add the 'Excluded Resources' Work Rule to the Scheduling Policies

C. Delete the Service Resource

D. Deactivate the Service Resource

正解: A,D

解説: (PassTest メンバーにのみ表示されます)

質問 6

Universal Containers services customers in the public sector. When technicians are needed for repair jobs in government buildings, it is crucial that only technicians with the relevant security badge are selected for the job.
Which two configuration options can a consultant recommend to achieve the business requirement?

A. Include the 'Match Boolean' Work Rule in the relevant Scheduling Policies

B. Create 'Resource Preferences' of Type 'Required' for Accounts that require specific Service Resources

C. Create an Apex Trigger that deletes 'Assigned Resources' that are not defined as 'Required Resources' for the Account

D. Include the 'Extended Match' Work Rule in the relevant Scheduling Policies

E. Use time-phased skills in order to ensure that only resources with security badges can perform the job

正解: A,D

質問 7

Which two statements are true regarding offline available inventory?

A. For multi-location inventory, the app primes multiple locations and related items, but there are limits to be aware of

B. Multi-location inventory is not supported in the mobile app

C. The user's inventory is primed

D. Only the most recently created Inventory items created are primed

E. Inventory items can be viewed offline but cannot be consumed offline

正解: A,C

解説: (PassTest メンバーにのみ表示されます)

Salesforce Advanced Field Service Accredited Professional - AP-209 模擬練習