ARC-801問題集、Salesforce実際の試験問題

質問 1

Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?

A. Sales Cloud, Service Cloud, and Partner Relationship Management

B. Sales Cloud, Partner Relationship Management, and Einstein

C. Sales Cloud, B2B Commerce, and Customer Community

D. Sales Cloud, B2B Commerce, and Partner Relationship Management

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 2

Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers haveopened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?

A. Recommend Marketing Cloud Account Engagement.

B. Develop a custom solution using scheduled Apex to send emails.

C. Set up scheduled flows to handleemail sending and tracking.

D. Recommend Marketing Cloud Personalization.

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 3

UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers

A. CTI adaptor with Omni-Channel integration

B. Experience Cloud, web-to-case, and a CTI integration

C. Omni-Channel with defined presence, routing configurations, and Service Channels

D. Customer Community with Live Agent

E. Customer Community with ability to create a new support Case

正解: B,C,D

解説: (PassTest メンバーにのみ表示されます)

質問 4

Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make surethey are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because ofduplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers

A. Are the processes the same for the direct Sales team and indirect Sales team?

B. Is the data shared between the direct Sales team and indirect Sales team?

C. How critical are the business processes?

D. Can the direct Sales team use the standardfunctionality?

正解: A,B

解説: (PassTest メンバーにのみ表示されます)

質問 5

Universal Containers (UC) recently completed a successful implementation of B2B Commerce classic andsaw an immediate increase in both its customer experience ratings and overall bottom line due to the influx of sales through its commerce application. After this initial experience, UC decided to target its internal Sales team for the same successful outcome with Salesforce CPQ and Sales Cloud.
UC's requirements include that its internal Sales team be able to sell its current commerce catalog and expand this catalog to include even more products. In addition, UC wants to give its internal Sales team the ability to utilize CPQ's discounting functionality, along with approval rules for its Sales leadership team. Today, product and pricing is mastered in B2B Commerce and orders are fulfilled in the ERP.
What should a Solution Architect recommend when architecting a solution to meet UC's requirements?

A. The Product and Pricing data should be mastered in CPQ and integrated to B2B Commerce via Apex, and then finally integrated into the ERP via a middleware solution.

B. The Product and Pricing Data should be mastered in the ERP and then integrated into both B2B Commerce and CPQ via REST API.

C. The Product data should be mastered inside B2B Commerce, while Pricing should be mastered inside CPQ. Both solutions should be integrated via Apex and then integrated to the ERP via SOAPAPI.

D. The Product and Pricing data should be mastered in B2B Commerce and integrated intoCPQ via REST API, and finally integrated to the ERP via SOAP API.

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 6

After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has someconcerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs. There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard atthe end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow.
Which two explanations should the Solution Architect use to address the concerns and gain final acceptance?
Choose 2 answers

A. The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy.

B. The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy.

C. The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported.

D. Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs.

正解: B,C

解説: (PassTest メンバーにのみ表示されます)

質問 7

Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by asales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2answers

A. Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.

B. Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.

C. Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products withAdd complex product configurations in a follow-up phase.

D. Implement Salesforce CPQ internally first, then build "product configurator" functionalityin a custom Experience Cloud site in a follow-up phase.

正解: A,C

解説: (PassTest メンバーにのみ表示されます)

質問 8

Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy.
Given UC's new journey for engaging its indirect channel, what are the next two steps the Solution Architect should recommend?
Choose 2 answers

A. Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.

B. Completely unify all the channel strategies under the acquiring company's brand and strategy.

C. Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.

D. Identify the need for multiple PartnerCommunities by Indirect Sales Channel with branding and content specific to each channel.

正解: B,C

解説: (PassTest メンバーにのみ表示されます)

Salesforce Design and Implement B2B Multi-Cloud Solutions - ARC-801 模擬練習