Agentforce-Specialist問題集、Salesforce実際の試験問題

質問 1

Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents' usability and the assignment of actions?

A. Run a report on the Platform Debug Logs.

B. Query the Agent log data using the Metadata API.

C. Run Agent Analytics.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 2

Universal Containers recently added a custom flow for processing returns and created a new Agent Action.
Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

A. Recreate the flow using the Agentforce agent user.

B. Assign the Manage Users permission to the Agentforce Agent user.

C. Assign the Run Flows permission to the Agentforce Agent user.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 3

What is a valid option for Omni-Channel routing for a messaging channel?

A. Autolaunched flow

B. Agentforce Service Agent

C. Agentforce Employee Agent

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 4

Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language.
Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

A. Create a flow that sends an email to a specified address each time the toxicity score from the response exceeds a predefined threshold.

B. Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores.

C. Access the Toxicity Detection log in Setup and export all entries where isToxicityDetected is true.

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 5

At Horizon Insurance, the customer service team is reporting that the agent consistently routes claims intake conversations to the Policy Inquiry subagent, even though user intent clearly indicates a claims-related issue.
This misrouting persists despite the user clearly expressing the intent to discuss a claim. The Agentforce Specialist added guard conditions, but the problem persists.
What is most likely causing this incorrect routing in Horizon Insurance's agent?

A. Overlap in subagent descriptions and entry conditions between the Claims Intake and Policy Inquiry subagents

B. Use of global instructions to define subagent routing for agents in compliance-regulated environments

C. Procedural instructions requiring Salesforce Flows to route to the correct subagent

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 6

Choose 1 option.
Universal Containers (UC) is preparing and defining success criteria for Agentforce Testing Center test cases.
Which details should UC specify as the expected output to ensure the tests accurately reflect the agent ' s functionality?

A. Expected Flow API Name

B. Expected Prompt Template Name

C. Expected Topic API Name

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 7

Universal Containers (UC) is implementing Agentforce Service Agent on Email, UC made an email template and now needs to connect it to a Service Agent.
What should an Agentforce Specialist recommend?

A. No action needed; the Service Agent connects automatically.

B. Create an Omni-Channel flow to point to an email template.

C. Create an Email Configuration for the Service Agent.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 8

Universal Containers has deployed Agentforce to handle customer order tracking, returns, and loyalty support.
The agent needs to balance conversational flexibility for customer inquiries with guaranteed execution of identity verification steps before accessing the account information. The development team is evaluating how to structure the agent's instruction pattern to meet both requirements.
Which statement correctly describes hybrid reasoning in Agentforce Agent Script?

A. Hybrid reasoning combines declarative natural language instructions that allow large language model (LLM) interpretation with procedural instructions using the - > prefix that enforce guaranteed execution order.

B. Hybrid reasoning uses multiple large language model (LLM) models simultaneously, with one model handling conversational responses and another model executing deterministic business logic through Flow integration.

C. Hybrid reasoning requires Canvas View for declarative instructions and Script View for procedural instructions, as each editor provides different capabilities for the respective instruction types.

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 9

Universal Containers (UC) is deploying several prompt templates to assist its support agents using Salesforce' s standard foundation models. Leadership requires the generated responses to consistently reflect an empathetic and highly professional tone. UC only permits the use of standard foundational large language models (LLMs).
What is the most effective prompt engineering technique the Agentforce Specialist should implement in Prompt Builder to fulfill this requirement?

A. Include a direct instruction asking the LLM to role-play as a specific character, for example, "Act as an empathetic customer support agent," to provide context and establish the tone.

B. Include multiple-choice picklist questions within the prompt template to systematically test and correct the LLM's understanding of the desired context before generating the output.

C. Configure the prompt template tone with a dataset of past interactions using different writing styles, intensifiers, and punctuation to permanently alter the LLM default tone.

正解: A

解説: (PassTest メンバーにのみ表示されます)

Salesforce Certified Agentforce Specialist (AI-201) - Agentforce-Specialist 模擬練習