Arch-302問題集、Salesforce実際の試験問題

質問 1

A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments.
The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

A. Service agents leverage products, catalog, and inventory information directly in Service Cloud.

B. Service agents leverage the entire case history inside of B2C Commerce.

C. Service agents leverage order cancellation but only with custom development.

D. Service agents leverage order line items, shipment, and payment information in Service Cloud.

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 2

Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally- managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach?
Choose 3 answers

A. Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce

B. Developers will still be required to use the Commerce SDK for security purposes

C. Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach

D. Additional infrastructure (for example Heroku servers) may be required to host the application

E. Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks

正解: C,D,E

解説: (PassTest メンバーにのみ表示されます)

質問 3

An organization has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically be routed to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers

A. Queues

B. Assignment Rules

C. Support Processes

D. Auto Response Rules

正解: A,B

解説: (PassTest メンバーにのみ表示されます)

質問 4

Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers

A. Set up DevOps processes and environments in preparation for the discovery workshops.

B. Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.

C. Design the solution and hand it off to the delivery team to start to build and test it.

D. Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.

正解: B,D

解説: (PassTest メンバーにのみ表示されます)

質問 5

Northern Trail Outfitters (NTO) is releasing a new "Track-My-Hike" feature to their mobile app that allows users to track their hiking paths and distance as well as send emergency alerts in case they do not respond for a specific period.
This data is stored and visible from both the mobile app and on their profile in the web store. They expect up to 10,000 users to use this feature per month, with data points being tracked every minute over the average hiking period of 8 hours. 3 Which solution is appropriate for hosting this kind of data?

A. B2C Commerce solution using Custom Objects

B. Service Cloud solution using Platform Events

C. Custom solution using Heroku and Postgres

D. Service Cloud solution using Big Objects

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 6

A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud and would like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied.
Which tool can a Solution Architect use to meet this requirement?

A. Salesforce Connect

B. Streaming API

C. Batch Data Synchronization

D. Remote Process Invocation

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 7

A company uses B2C Commerce, Experience Cloud, and Marketing Cloud. Now the company wants to enable Social Login with Facebook, Google, and Twitter to increase their conversion rates. Currently, Customer Identity is in use and two types of accounts are available: Individual accounts and household accounts.
Which consideration should a Solution Architect keep in mind when configuring seamless cross-cloud identity?

A. Full access (full) scope will request access to all accessible data that the third-party provides.

B. To create the external authenticated profile in Commerce Cloud, Service Cloud will need to invoke a remote OAuth2 authentication request to Commerce Cloud.

C. Commerce Cloud will be the system of record for customer shopping data, including individual profile and authentication credentials.

D. The Commerce Cloud to Service Cloud connector supports both person account and contact accounts out-of-the-box.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 8

Northern Trail Outfitters (NTO) wants to integrate its product information management (PIM) system with B2C Commerce so shopping experiences can be relevant, personalized, and seamless across channels. They need the ability to search for product deltas in the PIM system and reflect those changes in B2C Commerce on a scheduled basis. The Solution Architect recommends using MuleSoft Accelerator for B2C Commerce for this integration.
Which two benefits should the Solution Architect highlight about API-led connectivity while implementing the MuleSoft accelerator for B2C Commerce?
Choose 2 answers

A. It enforces a distributed approach and allows for the creation of Experience APIs, Data APIs, and System APIs.

B. It offers a template-driven approach for development.

C. It enables self-service and an increase in productivity through reusable microservices and APIs.

D. It lets the business quickly integrate different systems without involving IT.

正解: A,C

解説: (PassTest メンバーにのみ表示されます)

質問 9

An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the 'Order on Behalf of feature in the Service Cloud console.
The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service Cloud in an efficient manner?

A. Use the Salesforce REST API to import the 3 million records into Service Cloud.

B. Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.

C. Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.

D. Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 10

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.
Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?
Choose 2 answers

A. Configure agents to use SSO between B2C Commerce and Service Cloud.

B. Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.

C. Verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.

D. Apply the "Order on Behalf of permission set to Service Cloud users.

正解: B,C

解説: (PassTest メンバーにのみ表示されます)

質問 11

Northern Trail Outfitters (NTO) wants to use Salesforce as a front end for creating accounts using the lead-to- opportunity process. When an opportunity is closed or won, an order must be created in the ERP, which manages orders. The organization has an Enterprise Service Bus (ESB) that supports the CometD protocol.
Which two integration approaches or steps should a Solution Architect recommend for this scenario?
Choose 2 answers

A. Enable ESB to subscribe to the platform event using the CometD protocol and notify the back-end ERP system to create the order asynchronously.

B. Define a new platform event in the back-end system for the order details and then create a Process Builder process to initiate the platform event when the opportunity status changes to Closed-Won.

C. Define a new platform event in Salesforce and then create a Process Builder process to publish a platform event when the opportunity status changes to Closed-Won.

D. Enable ESB to publish to the platform event using the CometD protocol and notify the back-end ERP system to create the order synchronously.

正解: A,C

解説: (PassTest メンバーにのみ表示されます)

質問 12

When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

A. Synchronized Data Extension

B. Sendable Data Extension

C. Standard Data Extension

D. Transactional Data Extension

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 13

A luxury retailer is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for being open with their customers when it comes to their customers' purchases. For example, if a customer asks for a record of their recent purchases, they provide it very quickly within their stores. They would like this to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to providing customers access to their own data?
Choose 2 answers

A. Use the Customer Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single customer.

B. Use the Contact Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single contact.

C. Use the Contact Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single contact.

D. Use the Customer Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single customer.

正解: A,C

解説: (PassTest メンバーにのみ表示されます)

質問 14

A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when it sends out emails.
Which two steps should a Solution Architect take to meet these requirements?
Choose 2 answers

A. Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud.

B. Create a Journey activity to update the records in Sales Cloud.

C. Use the out-of-the-box preference center in Marketing Cloud.

D. Create a custom preference center that updates the records in Sales Cloud.

正解: A,D

解説: (PassTest メンバーにのみ表示されます)

Salesforce Certified B2C Solution Architect - Arch-302 模擬練習