B2B-Solution-Architect問題集、Salesforce実際の試験問題

質問 1

AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

A. Ensure each team has a Salesforce champion that can provide one-on-one training.

B. Record hour-long pieces of training for each job role so users can review on their own time.

C. Place all training materials on the home page so users can find them easily.

D. Break down training materials into quick reference guides for job-specific functions.

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 2

A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
* Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
* Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
* Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
* Northern Trail Hot Tubs supports itsDealers and Customers directly, and Dealers would like better insight into support that their Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

A. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases

B. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products

C. Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases

D. B2B Commerce for Dealers to get pricing and Service Cloud for Cases

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 3

Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.
Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?
Choose 3 answers

A. Project Manager

B. Business Analyst

C. NTO employee representing a typical customer

D. Field Service Agent

E. Field Service Manager

正解: B,D,E

解説: (PassTest メンバーにのみ表示されます)

質問 4

Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?

A. Enable External Sharing Model to create external organization-wide defaults.

B. Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.

C. Make internal organization-wide defaults Public Read Only to create external visibility.

D. Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 5

Universal Containers (UC) is currently utilizingSalesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will oftenask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

A. Provide the field service team witha Sales Cloud license to view Order data.

B. Generate a new profile that grants access to the Order object and assign it to the field service users.

C. Generate a new permission set that grants access to the Order object andassign it to the field service users.

D. Provide the field service team with CPQ licenses to view Order data.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 6

Universal Containers (UC) wants to add and integrate Marketing Cloud Account Engagement after a recentacquisition. The integration into the global architecture will be as follows:
* Marketing Cloud Account Engagement will be used for lead nurturing with Engagement Studio.
* Marketing Cloud Account Engagement forms will be set up in a website.
* SalesCloud will manage leads created by Marketing Cloud Account Engagement.
UC wants to facilitate adoption by giving sales representatives and marketers enough time to learn about new features on a training platform.
Which approach should a Solution Architectrecommend in order to set up an environment in which users can test the functionalities from end to end?

A. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to a full copy Sales Cloud sandbox.

B. Create Marketing Cloud Account Engagement training environments, synchronize the environments, and link it to a full copy Sales Cloud sandbox.

C. Create a new Marketing Cloud Account Engagement business unit, synchronize the production unit and the training unit, and link it to a full copy Sales Cloud sandbox.

D. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to the production Sales Cloud org.

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 7

A Solution Architect has been hired to help design and implement a quoting solution for AC Computers on Salesforce to support omni-channel selling. During discovery with the client, the Solution Architect learns AC Computers currently uses spreadsheets to manage its pricing and product catalog, which includes thousands of SKUs with a variety of attributes that determine pricing. The current quoting process is long and tedious because it requires a sales representative to find individual products and manually input that information into Salesforce.
The Sales team complains that they are spending too much time searching for the right product and Product Management is spending too much time trying to manage SKUs. AC Computers wants to move away from manual quoting processes and toward simplifying its product catalog.
Which recommendation should the Solution Architect make given the business requirements?

A. Work alongside client stakeholders to perform a SKU optimisation; implement Salesforce Order Management and special pricing.

B. Create Products and Price Books in Salesforce for the current product catalog to streamline future pricing and product catalog management; implementSalesforce CPQ product catalog and guided selling.

C. Create Products and Price Books m Salesforce for the current product catalog to streamline futurepricing and product catalog management; implement Salesforce Order Management and special pricing.

D. Work alongside client stakeholders to perform a SKU optimisation; implement Salesforce CPQ product catalog and guided selling.

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 8

Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out inSalesforce. The project sponsor is unsure how that request may affect the schedule.
Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint without impacting the project timelines?

A. Give every end user the Functional Specification Document as their training materials and test them on the contents.

B. Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users' needs.

C. Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.

D. Ensurethe project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 9

Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.
Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?

A. Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.

B. Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.

C. Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.

D. Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 10

Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some orderproduct records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers

A. Change the Bulk API call to use Bulk API 2.0.

B. Add a retry process for the records rejected by this error.

C. Sort the order product records by account and order before the Bulk API load.

D. Use the import wizard instead of Bulk API.

正解: B,C

解説: (PassTest メンバーにのみ表示されます)

Salesforce Certified B2B Solution Architect - B2B-Solution-Architect 模擬練習