C-C4C14-1811問題集、SAP実際の試験問題

質問 1

You need to define an automatic field update in a service ticket based on certain conditions. Which object do you use?

A. Task

B. Workflow

C. Notification

D. Approval

正解: B

質問 2

For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A. You want to perform fine-tuning activities.

B. You want to standardize system access

C. You want to make custom reports available on the home page

D. You want to restrict drop-down list values for a specific group of users.

E. You want to set up a service agent for an administrator

正解: A,B,D

質問 3

Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A. Reference date

B. Warranty ID

C. Serial ID

D. Customer

正解: A,C

質問 4

Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

A. CTI desktop client

B. Live activity pane

C. CTI Client adapter

D. CTI client server

正解: B,C

質問 5

What can you use to control use privileges in Sap Cloud for Customer Note: There are 3 correct answers to this question.

A. Business role

B. Approval process

C. Work center view

D. Code list restriction

E. Business configuration

正解: A,C,D

質問 6

Which field identifies a ticket as relevant for a field service scenario?

A. Scheduling relevant

B. Service organization

C. Requires work

D. Division

正解: C

質問 7

What can you use to hide a single value of Q Key user tool (KUT)

A. value field?

B. Personalization

C. Code lists restrictions

D. Access rights

正解: C

質問 8

in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A. Manually using time entry screen

B. Automatically using start / stop buttons

C. Manually using service entry screen

D. Automatically using background jobs

正解: B,D

質問 9

You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A. Accounts

B. Parents

C. Individual customers

D. Competitors

正解: A,C

質問 10

Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A. Campaign

B. Ticket

C. Customer

正解: B,C

質問 11

How does the integration of SAP JAM with SAP Cloud for Customer benefit service agents? Note: There are
2 correct answers to this question.

A. They can edit Knowledge Base articles in the agent workspace

B. They can view Knowledge Base group updates in the Feed pane

C. They can create a ticket directly from SAP JAM

D. They can attach Knowledge Base articles to tickets

正解: A,B

質問 12

Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.

A. Territory manager

B. Sales Employee

C. Service Technician team

D. Employee responsible

E. Customer

正解: C,D,E

質問 13

What object is used in SAP Multi-resource Scheduling?

A. Demand

B. Service order

C. Service contract

D. Internal order

正解: A

質問 14

To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.

A. Work Center

B. Access context

C. Business role

D. User

正解: A,C

質問 15

What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A. Code list restrictions

B. Business role

C. Work center view

D. Business configuration

E. Business user

正解: A,D,E

SAP Certified Application Associate - SAP Service Cloud 1811 - C-C4C14-1811 模擬練習