C-C4H56-2411問題集、SAP実際の試験問題

質問 1

How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

A. Change the existing status schema.

B. The status schema cannot be adapted.

C. Add or remove statuses in the existing status schema.

D. Use code list restrictions.

正解: A,C

解説: (PassTest メンバーにのみ表示されます)

質問 2

Which model can be used for ABAP cloud-native development?

A. The ABAP Cloud Development Model

B. ABAP RESTful Application Programming Model

C. The SAP S/4HANA Cloud Extensibility Model

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 3

Which objects are determined when you are using case routing in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Account

B. Service category

C. Service team

D. Employee

正解: C,D

解説: (PassTest メンバーにのみ表示されます)

質問 4

What basic steps are required to create the warranties as described?

A. Create a Registered Product for a Customer Account. Maintain the Warranty field and then save.

B. Warranties are automatically generated when a Registered Product is created.

C. Create a Registered Product for an organization. Maintain the Warranty field and then save.

D. Copy an existing Warranty to a new Individual Customer, alter the conditions and then save.

正解: B

質問 5

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

A. Create a mashup to embed the web page of the external solution.

B. Develop a custom business object.

C. Use the web page URL of the external solution for extracting input parameters in the mashup.

D. Include a dedicated step pointing to the mashup in one of the phases of the case type.

E. Define a custom screen for the mashup.

正解: A,C,D

解説: (PassTest メンバーにのみ表示されます)

質問 6

What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Create a Support Case in SAP for Me.

B. Create an incident in the Built-In Support.

C. Send an email to SAP Cloud Support.

D. Create a case of case type Incident.

正解: B,D

質問 7

To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Accounts

B. Response templates

C. Service levels

D. Registered products

正解: A,D

質問 8

Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

A. No access

B. Define specific restriction

C. Full access

D. Restricted

E. Unrestricted

正解: A,B,E

質問 9

Which tool can you use to rename the Accounts facet?

A. Adaptation tool

B. Workflow with action type field update

C. Language adaptation tool

D. Page layout

正解: C

解説: (PassTest メンバーにのみ表示されます)

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - C-C4H56-2411 模擬練習