C-C4H56I-34問題集、SAP実際の試験問題

質問 1

Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

A. Remove personal data from the business user

B. Assign employee to organizational unit

C. Create territory hierarchy levels

D. Assign restriction rules

正解: B,D

解説: (PassTest メンバーにのみ表示されます)

質問 2

Which elements are used to calculate the due dates defined in Service Level Agreements? Note:
There are 2 correct answers to this question.

A. Operating hours

B. Maintenance plan

C. Service contract

D. Working calendar

正解: A,D

解説: (PassTest メンバーにのみ表示されます)

質問 3

What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

A. Create appointments.

B. Hand over cases.

C. Make outbound calls.

D. Send e-mails to customers.

E. Share workspaces.

正解: A,B,E

解説: (PassTest メンバーにのみ表示されます)

質問 4

Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

A. Installed base

B. Status

C. Case type

D. Subject

正解: C,D

解説: (PassTest メンバーにのみ表示されます)

質問 5

What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

A. Set up knowledge base articles in SAP Service Cloud Version 2.

B. Obtain API token credentials from the knowledge base provider.

C. Configure the relevant integration flow.

D. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.

正解: C,D

解説: (PassTest メンバーにのみ表示されます)

質問 6

What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.

A. Business flow

B. Configure the relevant action

C. Mashup

D. Custom entity

正解: B,C

解説: (PassTest メンバーにのみ表示されます)

質問 7

Which milestone can you use for service levels?

A. Initial review date

B. Status

C. Warranty validity

D. Created-on date

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 8

Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.

A. Subcategory

B. Incident category

C. Category

D. Cause category

正解: A,C

解説: (PassTest メンバーにのみ表示されます)

質問 9

Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?

A. If the access rights are contradictory, the system automatically grants no access.

B. Restricted access rights override any unrestricted access you have defined.

C. Unrestricted access rights override any restrictions you have defined.

D. You can decide if access rights override any restrictions you have defined.

正解: B

解説: (PassTest メンバーにのみ表示されます)

SAP Certified Application Associate - SAP Service Cloud Version 2 - C-C4H56I-34 模擬練習