ServiceNow Certified Implementation Specialist - IT Service Management - CIS-ITSM 模擬練習
Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?
正解: B
Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?
正解: A,D
Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?
正解: E
Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?
正解: D
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers
Choose 2 answers
正解: B,E
What paid application facilitates fast onsite IT support?
正解: B
解説: (PassTest メンバーにのみ表示されます)
From a data model perspective which Table is the base class for the configuration management database?
正解: B
When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?
正解: D
解説: (PassTest メンバーにのみ表示されます)
You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?
正解: D
What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?
正解: B
What baseline Change Flows support the baseline Normal Change model?
正解: A