CMQ-OE問題集、ASQ実際の試験問題

質問 1

A company can maximize its return from a cost of quality program by investing more money in which of the following categories?

A. External failure

B. Prevention

C. Internal failure

D. Appraisal

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 2

A process improvement program will have which of the following effects on non-value-added steps?

A. Convert them to value-added steps

B. Reengineer them to increase cycle time

C. Identify and eliminate them

D. Quantify them and justify their cost

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 3

Which of the following factors should be prioritized when assessing a supplier ' s risk to internal production processes?

A. The supplier ' s level of compliance with industry standards and regulations

B. Supplier ' s location relative to the company ' s headquarters

C. The supplier ' s history of on-time delivery and quality performance

D. The cost of the supplier ' s products compared to competitors

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 4

In a customer identification analysis, classifications should be made on the basis of which of the following pairs of factors?

A. Suppliers and price makers

B. Consumer models and price takers

C. Consumer groups and cost drivers

D. Markets and end-users

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 5

A service y has decided to expand the current focus of its regional territory to all of North America. This decision is an example of

A. a tactical analysis

B. a strategy

C. an action plan

D. a SWOT analysis

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 6

An internal audit is completed in a company with an ISO-9000 compliant quality system. The audit report shows a major nonconformance in the document control system, in that obsolete procedures are not being withdrawn from use. On receipt of the formal audit report, the management representative should do which of the following?

A. Ask the document control clerk why the established procedure was not followed

B. Ask the document control manager to form a corrective action team to investigate and resolve the nonconformance

C. Advise senior management that corrective action is not required, since none of the obsolete procedures applies to the current contract

D. Retrain all document control personnel in their responsibilities

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 7

A company that distributes merchandise to major retail stores is conducting a customer satisfaction survey.
The major problem with limiting those interviews to individuals in the company ' s sales contact list 1s that the list may Not include potential new customer

A. contain out-of-date information

B. include customers that have stopped purchasing from the company

C. include only purchasing agents and buyers

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 8

In order to effectively, must understand which of the following aspects of their audience?

A. The audience is responsible for being engaged in the communication exchange.

B. An audience of workers will receive the information more willingly than an audience of managers.

C. The audience ' s culture is separate and subordinate to the corporate culture

D. The audience ' s culture may be difference from their own.

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 9

Which of the following topics should be included in a quality training program for managers?

A. Employee retention policies

B. The organizational structure

C. Leadership issues

D. Strategic measures and goals

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 10

Computer House Call Company has been in business for 15 years and was once considered a leader in the home computer diagnostic and repair industry. The company has relied on its highly trained and experienced technicians to maintain its reputation, however, the new quality manager has analyzed technician reports for the past three years and the analysis indicates a steady increase in the number of issues found during post- diagnostic analysis. During the same timeframe, accounting has reported an increase in requests for refunds or discounts from customers complaining about continued computer problems and inadequate computer performance. To resolve these issues, the quality manager proposes using a process improvement methodology. In an effort to gain management approval for a process improvement methodology, the quality manager should collect and present data on which of the following.

A. Hours of technician training

B. Total manufacturing: costs

C. Total cost of quality

D. The number of customers served

正解: C

解説: (PassTest メンバーにのみ表示されます)

ASQ Certified Manager of Quality/Organizational Excellence - CMQ-OE 模擬練習