C_C4C14_1811問題集、SAP実際の試験問題

質問 1

Which of the following can you use to restrict the values of a dropdown list?

A. Key user tool (KUT)

B. Access rights

C. Code list

D. Page layout

正解: C

質問 2

You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A. Set up notification of delegates

B. Build a workflow

C. Configure email channels

D. Define an approval process

正解: A,D

質問 3

Which of the following elements is optional when you configure a service level?

A. Type of service

B. Milestone

C. Alert when overdue

D. Ticket priority

正解: C

質問 4

Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?

A. Microsoft Sharepoint

B. Google Docs

C. SAP JAM

D. Mindouch

正解: D

質問 5

How can you prevent users from adding an installed base within a ticket?

A. Download the installed base for offline editing

B. Use an action to block the installed base if it is active

C. Keep the installed base status as in Preparation

D. Add a new inactive item to the structure of the installed base

正解: C

質問 6

To which objects can you add a registered product? Note: There are 2 correct answers to this question.

A. Installed base

B. Visit

C. Service ticket

D. Sales Order

正解: A,C

質問 7

Which of the following elements is optional when you configure a service level?

A. Net labor time

B. Priority ticket

C. alert when overdue

D. type of service

正解: C

質問 8

You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.

A. Define a rule for the individual Customer business object

B. Define a condition for the agent field

C. Define the rule type as an alert

D. Define notification placeholders

正解: B,D

質問 9

You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A. In scoping under the Business Configuration work center

B. In Service and social general settings under the administrator work center

C. In integration under the business configuration work center

D. In general settings under the administration work center

正解: A,B

質問 10

What can you do to give the business user access to the Territory Management work center?

A. Create a new business role with the work center and assign it to the business user

B. Assign the business user to a territory

C. Use business scoping for the authorization of Territory Management

D. Assign the employee to the organizational structure

正解: B

質問 11

To which objects can you add an installed base? Note: There are 2 correct answers to this question.

A. Contract

B. Visit

C. Maintenance plan

D. Ticket

正解: A,C

質問 12

For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A. You want to perform fine-tuning activities.

B. You want to standardize system access

C. You want to make custom reports available on the home page

D. You want to restrict drop-down list values for a specific group of users.

E. You want to set up a service agent for an administrator

正解: A,B,D

質問 13

Which of the following tools in SAP Cloud for Customer can you use to assign a work item to a service technician?

A. Resource Planner

B. Visit planner

C. Multiresource Scheduling

D. Resource Scheduler

正解: A

SAP Certified Application Associate - SAP Service Cloud 1811 - C_C4C14_1811 模擬練習