SAP Certified Application Associate - SAP Service Cloud 2011 - C_C4H510_04 模擬練習
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.
正解: B,C
Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.
正解: A,C
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.
正解: A,B
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.
正解: C,D
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.
正解: B,D
Which of these objects are NOT associated with SAP Jam groups?
正解: C
Which objects can be used within ticket creation to automatically determine the registered product?
正解: C
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.
正解: B,C
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
正解: B,C
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.
正解: B,C