C_C4H520_02問題集、SAP実際の試験問題

質問 1

For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

A. Customer feedback management

B. Mobile service execution

C. Workforce management

D. Ticket and case creation

正解: B,C

質問 2

How can you translate a Smartform?

A. Export it to XML, translate, and upload.

B. Download it to Microsoft Word, translate, and then upload.

C. Maintain the translation of the Smartform in the company settings.

D. Select the translation language within the designer.

正解: A

質問 3

Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?

A. Customer Self-Service

B. Service Contracts

C. Crowd Service

D. Service Maps

正解: C

質問 4

The dispatcher drags and drops a service call onto a technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on the mobile app?

A. The technician must release the assignment.

B. The dispatcher must approve the assignment.

C. The dispatcher must release the assignment.

D. The technician must approve the assignment.

正解: C

質問 5

For which SAP Field Service Management objects is a bi-directional flow supported when you integrate with SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Service call

B. Activity

C. Service contract

D. Time and Material journal

正解: A,B

質問 6

What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

A. Import queries.

B. Use pre-assembled reports.

C. Modify an existing query or create a new query.

D. Use pre-assembled queries.

正解: C,D

質問 7

As a business, you want to build up your pool of crowd workers. Which entities best describe crowd workers?
Note: There are 3 correct answers to this question.

A. Subsidiaries

B. Managers

C. Partners

D. Freelancers

E. Dispatchers

正解: A,C,D

質問 8

Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question.

A. Edit Business Partner

B. Send as E-Mail

C. Add Smartform

D. Create Equipment

E. Create Effort

正解: C,D,E

質問 9

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note:
There are 2 correct answers to this question.

A. When you need to record a problem for the customer

B. When you need to set up a meeting with the customer

C. When you need to plan an appointment at the customer

D. When you need to send an engineer to the customer

正解: A,D

SAP Certified Application Associate - SAP Field Service Management 2005 - C_C4H520_02 模擬練習