C_C4H56I_34問題集、SAP実際の試験問題

質問 1

You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

A. Prioritization settings

B. Routing

C. Process for cases

D. Escalation

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 2

Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

A. Add a new field

B. Add a new button

C. Create a new URL mashup

D. Change the field label

正解: A,D

解説: (PassTest メンバーにのみ表示されます)

質問 3

Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

A. Cases by SLA

B. Cases by Priority

C. Cases by Service Team

D. Cases by Source/Channel

E. Cases by Category

正解: A,B,E

解説: (PassTest メンバーにのみ表示されます)

質問 4

Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Warranty

B. Registered product

C. Maintenance plan

D. Customer

正解: B,C

解説: (PassTest メンバーにのみ表示されます)

質問 5

You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

A. Auto flow

B. Adaptation

C. Language adaptation

D. Page layout

正解: B,D

解説: (PassTest メンバーにのみ表示されます)

質問 6

Which of the following steps are required to set up SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Assign employee to organizational units

B. Log in with initial user

C. Create organizational structure

D. Create business role

正解: C,D

解説: (PassTest メンバーにのみ表示されます)

質問 7

Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?

A. If the access rights are contradictory, the system automatically grants no access.

B. Restricted access rights override any unrestricted access you have defined.

C. Unrestricted access rights override any restrictions you have defined.

D. You can decide if access rights override any restrictions you have defined.

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 8

Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

A. A customer needs to be assigned to the installed base.

B. An active service contract must be added to the installed base.

C. At least one registered product must be assigned to the installed base.

D. The installed base must be set to active status.

正解: A,D

解説: (PassTest メンバーにのみ表示されます)

質問 9

You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. Service Level Agreements are not activated as a service.

B. Service Level Agreements are not configured in fine-tuning.

C. A workflow rule was not scheduled to trigger the determination.

D. The determination rules have been configured, but not activated.

正解: A,D

解説: (PassTest メンバーにのみ表示されます)

SAP Certified Application Associate - SAP Service Cloud Version 2 - C_C4H56I_34 模擬練習