Salesforce Certified Business Analyst - Certified-Business-Analyst 模擬練習
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?
Which step should the BA take next?
正解: B
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
正解: B
解説: (PassTest メンバーにのみ表示されます)
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?
Which level of detail should the BA use for the process map and why?
正解: C
解説: (PassTest メンバーにのみ表示されます)
Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: ''As a sales rep, I want to be able to find containers dose to my customer so I can tell them which products they can receive quickly- Which acceptance criteria is most appropriate for this story?
正解: A
解説: (PassTest メンバーにのみ表示されます)
A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
正解: B
解説: (PassTest メンバーにのみ表示されます)
The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?
Which people should participate in UAT?
正解: A
解説: (PassTest メンバーにのみ表示されます)
A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops for an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?
Which documentation is mast beneficial for the BA to define the scope of the project?
正解: B
解説: (PassTest メンバーにのみ表示されます)
Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"
正解: B
解説: (PassTest メンバーにのみ表示されます)
Which Information should the BA gather during the initial discovery meeting?
正解: A
解説: (PassTest メンバーにのみ表示されます)
The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.
During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?
During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?
正解: C
解説: (PassTest メンバーにのみ表示されます)
Cloud Kicks wants managers to be able to approve time-off requests in Salesforce. A business analyst (BA) wrote the following:
User Story.
"As a manager, I want to communicate the status of time-off requests with employees so that I can increase employee satisfaction.'
* A manager can change the status of the request
* A manager can send a comment to the employee about their request.
* The solution must be intuitive.
Why does the BA need to make a change to improve the user story'?
User Story.
"As a manager, I want to communicate the status of time-off requests with employees so that I can increase employee satisfaction.'
* A manager can change the status of the request
* A manager can send a comment to the employee about their request.
* The solution must be intuitive.
Why does the BA need to make a change to improve the user story'?
正解: B
解説: (PassTest メンバーにのみ表示されます)
An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to- Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?
Which type of document should the BA present to the stakeholders?
正解: B
解説: (PassTest メンバーにのみ表示されます)
The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.
What is the name of this documentation type?
What is the name of this documentation type?
正解: A
解説: (PassTest メンバーにのみ表示されます)
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?
What should the BA do when they find it difficult to get a response?
正解: B
解説: (PassTest メンバーにのみ表示されます)
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?
What should the BA do when responding to the new employee's input?
正解: B
解説: (PassTest メンバーにのみ表示されます)