Salesforce Certified Strategy Designer - Certified-Strategy-Designer 模擬練習
A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement: "How might we make electric car buyers feel confident they are having a positive impact on the environment by choosing our vehicles?" Which business goal is aligned with this challenge statement?
正解: B
解説: (PassTest メンバーにのみ表示されます)
Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact.
Which method is typically used to Quantify design debt?
Which method is typically used to Quantify design debt?
正解: A
解説: (PassTest メンバーにのみ表示されます)
Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?
Which inclusive design tactic should help the company solve problems for the broadest possible audience?
正解: B
解説: (PassTest メンバーにのみ表示されます)
A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights.
Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?
Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?
正解: B
解説: (PassTest メンバーにのみ表示されます)
A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research-backed process to increase team members' understanding and alignment of UX efforts.
What should be the steps taken to achieve this goal?
What should be the steps taken to achieve this goal?
正解: B
解説: (PassTest メンバーにのみ表示されます)
A global retailer has received customer complaints because items that are advertised sell out too quickly. There is a disconnect between marketing and fulfilment teams and their systems.
Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?
Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?
正解: C
解説: (PassTest メンバーにのみ表示されます)
Cloud Kicks' stakeholders da strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal.
Which capability should drive self-service in Experience Cloud?
Which capability should drive self-service in Experience Cloud?
正解: B
Cloud Kicks feels confident about its vision for a new loyalty program and has received approval from leadership to begin development.
What is needed from the strategy designer to inform a roadmap from MVP to mature offering?
What is needed from the strategy designer to inform a roadmap from MVP to mature offering?
正解: B
解説: (PassTest メンバーにのみ表示されます)
Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK's strategy designer propose to improve the situation"?
Which course of action should CK's strategy designer propose to improve the situation"?
正解: B
解説: (PassTest メンバーにのみ表示されます)
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?
正解: B
解説: (PassTest メンバーにのみ表示されます)
A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points.
What should the strategy designer create to align stakeholders on the most important customer issues'?
What should the strategy designer create to align stakeholders on the most important customer issues'?
正解: B
解説: (PassTest メンバーにのみ表示されます)
A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
Which activity should ensure the workshop is accessible to all participants?
Which activity should ensure the workshop is accessible to all participants?
正解: A
解説: (PassTest メンバーにのみ表示されます)
A strategy designer proposes a multi-step strategy to reach the ultimate goal of making Cloud Kicks a net-zero company. The first step includes analyzing emissions and integrating data-driven insights into operational planning to reduce the carbon footprint of logistics. Each subsequent step builds on prior work and increases measurable progress until the goal is reached.
Which tool should the designer use to connect short-term efforts with long-term impact goals?
Which tool should the designer use to connect short-term efforts with long-term impact goals?
正解: B
解説: (PassTest メンバーにのみ表示されます)
Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?
正解: A
解説: (PassTest メンバーにのみ表示されます)
Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
Which method should the strategy designer use to help stakeholders decide which ideas to build-
Which method should the strategy designer use to help stakeholders decide which ideas to build-
正解: A
解説: (PassTest メンバーにのみ表示されます)