FSL-201問題集、Salesforce実際の試験問題

質問 1

At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A. Agent

B. Agent and Resource

C. Dispatcher

D. Mobile, Agent, and Resource

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 2

Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

A. 25 contractors
75 contractors
25 contractors

B. 100 contractors
100 contractors

C. 25 contractors
100 contractors

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 3

Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.
What should a Consultant include when creating a Work Order?

A. Products Required and Estimated Duration

B. Estimated Duration and Sen/ice Level Agreement

C. Skill Requirements and Products Consumed

D. Products Required and Skill Requirements

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 4

Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet this requirement?

A. Add the field history tracking related list to the Asset Page and configure the Product Request object,

B. Add the Related Asset related list to the Asset Page and configure the Product Request object

C. Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.

D. Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 5

Universal Containers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

A. Salesforce Field Service mobile application

B. Salesforce mobile application

C. Custom mabile application

D. Salesforce browser-based application

正解: A,D

解説: (PassTest メンバーにのみ表示されます)

質問 6

How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

A. Use Map Report Layers.

B. Color code using Gantt Palettes.

C. Create a Gantt Action to highlight.

D. Add the relevant field to the Field Set.

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 7

Universal Containers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

A. Salesforce Field Service mobile application

B. Salesforce mobile application

C. Custom mabile application

D. Salesforce browser-based application

正解: A,D

解説: (PassTest メンバーにのみ表示されます)

質問 8

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?

A. Reschedule Appointment

B. Fill-in Schedule

C. Resource Schedule Optimization

D. Fix Overlaps

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 9

universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers

A. Auto generate work order with a 14 days generation horizon

B. Associate a required skill call site visits to maintain plans

C. Associate work type called site to maintenance plan

D. Auto generate work order with 14-day generation time frame

正解: A,D

解説: (PassTest メンバーにのみ表示されます)

質問 10

Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A. Enable Sharing of Dispatched Service Appointments.

B. Enable Drip Feed Dispatching in Field Service Settings.

C. Set the Service Appointment to Dispatch in Field Service Settings.

D. Set the Number of Services to Drip Feed on the Service Territory.

正解: B,D

解説: (PassTest メンバーにのみ表示されます)

質問 11

Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should the Consultant take to meet these
requirements?

A. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

B. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

C. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

D. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 12

Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A. Write a batch Apex class to unschedule low priority work orders.

B. Define a Global Optimization job to run hourly.

C. Apply the Reshuffle action within the Gantt.

D. Create a custom Gantt action to call an Apex class to reschedule appointments.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 13

Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

A. Milestones for Work Orders can be set up from the metadata API.

B. A single Milestone can be added to both Case and Work Order Entitlement Processes.

C. An Entitlement Process must be applied to both Cases and Work Orders.

D. Milestones for Work Orders can be configured in Setup.

E. A new Entitlement Process requires selecting a single Entitlement Process Type.

正解: A,D,E

解説: (PassTest メンバーにのみ表示されます)

質問 14

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A. Required Products must be added to both the Work Order and all Work Order Line Items.

B. Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

C. Quantity and Unit of Measure are required when adding a Required Product.

D. Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.

正解: B,D

Salesforce - Implementing Field Service Lightning - FSL-201 模擬練習