Field-Service-Consultant問題集、Salesforce実際の試験問題

質問 1

Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointmentsare at risk of late completion.
What should a Consultant recommend to meet this requirement?

A. Adjust the Scheduled End field on the ServiceAppointment.

B. Update the In Jeopardy field on the Service Appointment.

C. Post to the Service Appointment Chatter feed.

D. Change the Status field on the Service Appointment.

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 2

Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?

A. Create the products and the installation kits as a singleserialized product.

B. Create the products and the installation kits as unsterilized inventory.

C. Create the products and the installation kits as serialized inventory.

D. Creak the products as serialized inventory and the installation kits as unsterilizedinventory.

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 3

Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?

A. Estimated Duration and Sen/ice LevelAgreement

B. Products Required and Estimated Duration

C. Skill Requirements and Products Consumed

D. Products Required and Skill Requirements

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 4

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

A. a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.

B. Leverage the Match Skills Scheduling Policy when scheduling appointments.

C. Leverage the Match Skills Work Rule when scheduling appointments.

D. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

正解: A,C

解説: (PassTest メンバーにのみ表示されます)

質問 5

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

A. Create a custom Lightning Component that displays Work Order progress and deployit to Technicians through the Salesforce Field Service mobile app.

B. Create a Report Chart that summarizes wk Order Line Items andadd 2 link to the Service Appointment layout.

C. Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.

D. Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 6

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A. Use standard reports and reference the Parent Asset and Root Asset fields.

B. Create custom reports and reference the Parent Asset and Root Asset fields.

C. Enable and customize the View Asset Hierarchy action.

D. Usethe Assets without Products report.

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 7

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of theWork Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?

A. Create Custom Object records, eachwith its own child Service Appointment.

B. Create Work Order Line Items, each with its ownchild Service Appointment.

C. Create multiple Service Appointments, each with its own child task records.

D. Create multiple Service Appointments, each with its own child Work Order Line Item.

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 8

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

A. Product Item

B. Assets

C. Maintenance Plan

D. Entitlement Plan

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 9

Org-Wide Default sharing is set to Private in a Salesforce org.
If the FieldService Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A. Accounts

B. Resource Absences

C. Work Types

D. Work Orders

E. Service Resources

正解: B,D,E

解説: (PassTest メンバーにのみ表示されます)

質問 10

Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

A. Field Service Lightning Mobile License

B. Field Service Lightning Admin Permissions

C. Field Service Lightning Scheduling License

D. Field Service Lightning Standard Permissions

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 11

AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

A. Create a user territory for the technicians' primary and secondary territories.

B. Configure a sharing rule to share dispatched service appointments with the assigned resource.

C. Enable the sharing features in the Field Service settings in the Setup menu.

D. Create a process to change the owner of the serviceappointment to the assigned technician.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 12

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose2 answers

A. Custom Work Order Escalation Rules

B. Custom Work Order Status

C. Custom Approval Process on Work Orders

D. Custom Validation Rule on Work Orders

正解: C,D

解説: (PassTest メンバーにのみ表示されます)

質問 13

Which two considerations impact the scheduled timeframe of Multi-day Work?
Choose 2? answers

A. Break Duration

B. Resource Skill Level

C. Assigned Resource

D. Homebase Travel

正解: A,C

解説: (PassTest メンバーにのみ表示されます)

質問 14

Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?

A. Add the Service Report Language field to the Work Order Page Layout.

B. Update the Default Language of the Organization.

C. Add the Languagefield to the Contact Page Layout.

D. Update the Language of the current User.

正解: A

解説: (PassTest メンバーにのみ表示されます)

Salesforce Certified Field Service Consultant - Field-Service-Consultant 模擬練習