GCP-GCX問題集、Genesys実際の試験問題

質問 1

The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

A. Time that an agent may spend on each media type.

B. The after call work time for each media type.

C. Media types that can interrupt current interactions that an agent is handling.

D. The maximum capacity that an agent may handle simultaneously for each supported media type.

正解: C,D

質問 2

You cannot add variables to a script.

A. True

B. False

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 3

Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

A. 4

B. 8

C. 6

D. 2

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 4

Select all available options for adding widgets to a performance dashboard. (Choose four.)

A. Chart

B. Text

C. Interaction

D. Metric

E. Agent Status

F. Grid

正解: A,B,D,F

解説: (PassTest メンバーにのみ表示されます)

質問 5

When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)

A. TCP

B. The default protocol

C. TLS

D. UDP

E. SIP

正解: A,C,D

解説: (PassTest メンバーにのみ表示されます)

質問 6

What is a major advantage of the Genesys Cloud CX environment being a collection of microservices?

A. Increased scalability and flexibility

B. Distributed data management

C. Easier to isolate and correct bugs

正解: A

質問 7

In which of these views would you see the amount of time an agent spent in each status?

A. Agent Queue

B. Agent Interaction

C. Agent Performance

D. Agent Status

正解: D

解説: (PassTest メンバーにのみ表示されます)

Genesys Cloud CX Certified Professional - Consolidated - GCP-GCX 模擬練習