GCX-ARC問題集、Genesys実際の試験問題

質問 1

Which definition matches the After Call Work option Optional?

A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

C. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

正解: C

質問 2

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

A. Hold Music

B. Play Wait Time

C. Play Estimated Wait Time

D. Approximate Wait Time

正解: C

質問 3

Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

A. MakeDateTime(2020,3,5)

B. MakeDateTime(5,3,2020)

C. MakeDateTime(3,5,2020)

D. MakeDateTime(2020,5,3)

正解: C

質問 4

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

A. Firefox

B. Opera

C. Chrome

D. Internet Explorer

E. Safari

F. Avant

正解: A,C

質問 5

What is the maximum prompt file size you can upload?

A. 10 MB

B. 50 MB

C. 25 MB

D. 20 MB

正解: C

質問 6

Which speech recognition feature is enabled by default for new Inbound call flows?

A. Incomplete match timeout

B. Enable speech recognition for the entire flow

C. Company Directory speech recognition

D. Complete match timeout

正解: C

質問 7

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

A. Architect

B. Call Routing

C. Automatic Call Distribution

D. Scheduling

正解: C

Genesys Cloud CX: Architect Certification - GCX-ARC 模擬練習