GCX-SCR問題集、Genesys実際の試験問題

質問 1

Which of the following statements about templates in scripting are true? (Choose two.)

A. Component templates are parts of a page that you can reuse in other scripts.

B. Use a component template when you create a new script.

C. Script templates are entire scripts that have been packaged for reuse.

D. A script template contains a single saved component such as text, or a layout of components such as a horizontal stack container.

正解: A,C

解説: (PassTest メンバーにのみ表示されます)

質問 2

Which of the following statements about scripts is true?

A. Scripts are only used to configure flows when setting up Architect.

B. Scripts can be used for inbound interactions only.

C. Scripts can be used in all types of interactions.

D. Scripts may be used for outbound dialing campaigns only.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 3

What are the default roles that permit you to edit scripts? (Choose two.)

A. Script Designer

B. PureCloud User

C. Outbound Admin

D. Master Admin

E. Outbound Agent

正解: A,D

解説: (PassTest メンバーにのみ表示されます)

質問 4

Which of the following best defines the ACD evaluation method Best Available Skills?

A. Matches the interaction to the first available agent who has all of the requested skills.

B. Looks for the first available agent and ignores any skill requirements.

C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

正解: A

質問 5

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

A. Invoke Secureflow

B. Schedule Callback

C. Consult Transfer

D. Blind Transfer

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 6

You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?

A. The script is assigned to an outbound dialing campaign.

B. The script contains critical information.

C. The script is shared with other administrators.

D. The script is locked for editing.

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 7

Which dialing mode dials multiple contacts once an agent becomes available?

A. Predictive

B. Agentless

C. Power

D. Progressive

正解: A

解説: (PassTest メンバーにのみ表示されます)

Genesys Cloud CX: Scripting Certification - GCX-SCR 模擬練習