Genesys Cloud CX Workforce Management Certification - GCX-WFM 模擬練習
Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:
(Choose two)
Response:
正解: A,B
When setting up a work plan in Genesys Cloud, which two configurations are essential for defining agent work patterns?
(Choose two)
Response:
(Choose two)
Response:
正解: A,D
Which activity code setting determines if an activity is counted as part of adherence?
Response:
Response:
正解: B
In workforce management, what is a business unit?
Response:
Response:
正解: D
In Genesys Cloud workforce management, an activity code must always impact adherence.
Response:
Response:
正解: B
Which two actions are essential when setting up a business unit in workforce management?
(Choose two)
Response:
(Choose two)
Response:
正解: B,C
If a workforce manager adds or removes an agent from a queue, the system does not add or remove them from the Management Unit.
Response:
Response:
正解: A
In Genesys Cloud, which two actions can be performed to validate a work plan?
(Choose two)
Response:
(Choose two)
Response:
正解: C,D
Who has the necessary permissions to cancel time-off requests?
Response:
Response:
正解: A
Which two actions are necessary when setting up a work plan?
(Choose two)
Response:
(Choose two)
Response:
正解: A,C