ITIL-4-DITS問題集、Peoplecert実際の試験問題

質問 1

An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?

A. How do we get to where we want to be?

B. What markets do we serve?

C. How can we reduce costs?

D. How can we improve operational efficiencies?

正解: B

質問 2

A commercial service provider is using PESTLE analysis to help them develop a new strategy. Their customers work in a regulated environment and expect the IT services to be delivered through multiple channels.
Which factor is the MOST relevant to consider in this situation?

A. Service provider value streams for creating new IT services are too complex and outdated

B. Service provider staff have many skills and can support a range of different technologies

C. Government policies for using secure IT systems change regularly and will affect the IT services

D. Service provider policies for reusing and removing IT equipment are maintained and audited

正解: C

質問 3

Which is a leadership skill that relates to having a digital mindset?

A. Sharing success stories frequently to motivate others

B. Looking at the potential of new tools to meet customer needs

C. Bulking a rapport with regulators and government officials

D. Measuring the success of strategic digital initiatives

正解: B

質問 4

A service provider wants to achieve a balance between customer/market relevance and operational excellence. They also want a balance between looking inward and looking outward. They have performed an analysis and have identified activities that address external views of both market relevance and operational excellence.
To ensure a balanced strategy, which TWO other actions should they take?
Analyse threats to their existing customer base
Identify new opportunities to provide services to the market
Investigate how the provider's technology can enhance customer experience Analyse staff capabilities to identify strengths that can be exploited

A. 2 and 3

B. 1 and 2

C. 3 and 4

D. 1 and 4

正解: C

質問 5

Which type of risk is MOST LIKELY to be identified by modeling and test reviews?

A. Engagement risk

B. Cyber security risk

C. Dis risk

D. innovation risk

正解: B

質問 6

An organization uses data virtualization and analysis technology for understanding the behavior patterns of people. They want to utilize this technology for a new initiative to improve operational excellence.
What is the BEST way to improve operational excellence with these technological capabilities?

A. Technology replacement modernization

B. Employee 360

C. Omnichannel delivery and support

D. Customer 360

正解: B

質問 7

Which is NOT an essential consideration when developing a digital strategy?

A. Understanding which systems will form die digital technology programme

B. Understanding how to identify potential opportunities

C. Understanding the risks involved with digital opportunities

D. Understanding emerging technologies Hal could affect the organization

正解: A

Peoplecert ITIL 4 Leader: Digital & IT Strategy - ITIL-4-DITS 模擬練習