ITIL-4-Specialist-Create-Deliver-and-Support問題集、ITIL実際の試験問題

質問 1

A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?

A. Restructure the organization to create specialized departments for emerging technologies

B. Invest in targeted training programmes for existing staff in relevant emerging technologies

C. Increase the total number of employees focusing on new hires with expertise in emerging technologies

D. Outsource the development of new technology segments to specialized vendors

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 2

An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.
Which concept is the key element of this alignment?

A. Organizational structure

B. Customer orientation

C. Shift-left

D. The value of positive communications

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 3

During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

A. Involve many users from every target group in all steps of the design

B. Interview customers about their preferences

C. Create realistic user personas based on the gathered user data

D. Use the latest technology capabilities to improve the look and feel of the designed solution

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 4

A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?

A. Create a standard change model for development changes and initiate as a service request

B. Increase the size of development changes to make them easier to handle and increase success

C. Initiate development changes as emergency changes so that errors can be identified quickly

D. Create a change model for development changes that includes the use of safe-to-fail testing

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 5

An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?

A. Hold regular meetings focusing on problem solutions

B. Promote a culture of learning and development

C. Incorporate the organization's vision into the team culture

D. Encourage informal teams across the organization

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 6

An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?

A. Offshoring

B. Insourcing

C. Onshoring

D. Nearshoring

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 7

A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers.
Which model is this an example of?

A. Service integration as a service

B. Single provider

C. Service guardian

D. Retained service integration

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 8

An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?

A. Change enablement

B. Continuous integration

C. Continuous deployment

D. Continuous delivery

正解: B

解説: (PassTest メンバーにのみ表示されます)

ITIL 4 Specialist: Create, Deliver and SupportExam - ITIL-4-Specialist-Create-Deliver-and-Support 模擬練習