Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil - ITIL-4-Specialist-Monitor-Support-Fulfil 模擬練習
Which of the following is a correct statement about active monitoring in the context of the monitoring and event management practice?
正解: D
解説: (PassTest メンバーにのみ表示されます)
A service manager is mapping value streams to help them ensure that 'monitoring and event management' activities are effective. At what stage in this exercise should this manager FIRST engage with key stakeholders?
正解: D
解説: (PassTest メンバーにのみ表示されます)
Which of the following is a possible benefit of automatically detecting and registering incidents?
正解: C
解説: (PassTest メンバーにのみ表示されます)
What TWO requirements are important when selecting a third-party tool to support problem management?
1. Cross team collaboration
2. Changeable impact or categorization
3. Known error records not the same as problem records
4. Problems automatically closed when related incidents are closed
1. Cross team collaboration
2. Changeable impact or categorization
3. Known error records not the same as problem records
4. Problems automatically closed when related incidents are closed
正解: C
解説: (PassTest メンバーにのみ表示されます)
What management practice is involved in providing users with descriptions of the service requests available to them?
正解: B
解説: (PassTest メンバーにのみ表示されます)
A service provider is experimenting with artificial intelligence (AI) capabilities to improve event correlation and impact assessment. The previous monitoring and event management records provide sufficient technical data to 'tech' the AI. However, some human input is required.
What aspect of correlation and impact analysis are MOST LIKELY to need an input from the service provider's members?
What aspect of correlation and impact analysis are MOST LIKELY to need an input from the service provider's members?
正解: B
解説: (PassTest メンバーにのみ表示されます)
What is the CORRECT description of a known error?
正解: A
解説: (PassTest メンバーにのみ表示されます)
The service management team is analysing different practices, products, and services to map relevant value streams for further improvements. They are currently looking at the incident management value stream and are trying to identify waste. Which of the following is the BEST step for analysing information to find waste?
正解: D
解説: (PassTest メンバーにのみ表示されます)
What practice should be used together with the 'service request management' practice to ensure that third parties will adjust their level of service to the needs of the organization?
正解: B
解説: (PassTest メンバーにのみ表示されます)
A service provider identified several errors in the third-party software which cannot be resolved for various reasons. The application management team identified a way to prevent incidents related to these errors. However, the team is conscious of the errors and needs to monitor and regularly review them to ensure that the impact assessment and the workarounds remain valid. How can automation of problem management support the team in this situation?
正解: D
解説: (PassTest メンバーにのみ表示されます)
If an organization's service request management practice only partially achieves its purpose, which capability level of the ITIL maturity medal in applicable?
正解: B
解説: (PassTest メンバーにのみ表示されます)
A service provider wants to separate records for problems under investigation and for known errors.
Which software tools will help to achieve this?
Which software tools will help to achieve this?
正解: D
解説: (PassTest メンバーにのみ表示されます)
During self-assessment of the 'monitoring and event management' practice capability, what should be considered as evidence of the capability level3?
正解: A
解説: (PassTest メンバーにのみ表示されます)
When service provider teams fulfil a service request, they need to control that all steps of the service request model are completed successfully. Which software tools help to perform this control?
正解: B